Testimonials – Furnaces Articles
“Professional and courteous.”
Continue Reading“This was just my annual check on the heating system. I appreciated the e-mail telling the technician was on his way. When he arrived he was friendly and requested I bump up the thermostat so he could run the tests. He was quick despite having to climb up and down the pull-down stairs to the…
Continue Reading“Fast estimate. Excellent price. Installed new gas combo boiler/water heater in 2 days. The installation team was efficient, friendly, and professional. Couldn’t be happier with the installation!. I will be using Chaves for HVAC from now on.” – Jim R.
Continue Reading“Very good performance.” – Miriam J.
Continue Reading“With permission, they arrived before appointment time. They replaced the filter and checked the heating system. Both gentlemen were polite and friendly.” – Alan R.
Continue Reading“Dwayne arrived on time. He was very polite and professional. He and his assistance started the furnace tune-up immediately and completed all of the necessary tasks promptly. Dwayne informed us that the boiler was in working order.” – Michael M.
Continue Reading“Technician was terrific.” – patricia w.
Continue Reading“Chaves had a repairman here within an hour to fix our furnace on a Saturday. The problem was quickly diagnosed and fixed promptly. We highly recommend their services.” – Warren E.
Continue Reading“Chaves as always demonstrates the best in customer service and professionalism. A reflection of their management from top down (Hudson, MA location). We have been customers for 22 years. Thank you!” – Ray C.
Continue Reading“Mike had had a busy day, arriving a bit late. Explained when I had to leave to go elsewhere, he noted that the furnace checkup could be done in that time frame. Which indeed it was. He was polite, concerned, and efficient. He explained clearly what he had done and was willing to answer questions.…
Continue Reading“Excellent service! Mr. Babtista did a great job. He is a true professional and a gentleman.” – Tony M.
Continue Reading“Matthew and Daniel did an excellent job explaining the maintenance contract and the service being performed on my gas furnace. I've been with Chaves for over 16 years and have always been pleased.” – Paul C.
Continue Reading“Professional, efficient, informative, and reasonably priced. Very pleased and impressed with my service call today. Thank you!” – Michael t.
Continue Reading“Service was simple and easy!” – Diane J.
Continue Reading“We called your emergency service early Thanksgiving morning, a VERY cold day. The answering service greeted us courteously and indicated that a service person would call shortly. That is exactly what happened. Within the hour, Esan was here. He promptly found and fixed the problem. Esan presented as a polite and knowledgeable service technician. We…
Continue Reading“I found everyone at Chaves I dealt with to be very customer-focused and technically sophisticated. From making the appointment with the front office, to the excellent work performed by the technician Olusola Esan to the billing/pricing information Donna provided. I would recommend them without qualification!” – Ilene R.
Continue Reading“Had scheduled time for furnace annual maintenance, office called to say technician could came early, that was great. Technician was extremely professional, efficient to complete service in a timely manor.” – Barry B.
Continue Reading“Richard did a great job of replacing a significant component of our Trane furnace under the extended Trane warranty. Thanks Richard” – steven H.
Continue Reading“The service performed by Richard, very thorough and knowledgeable.” – Gerald H.
Continue Reading“Impressed by Larry's work ethics. He checked Furnace and A/C” – Maureen V.
Continue Reading“Will H. was just at the house troubleshooting a gas smell that turned out to be a large birds nest clogging the flu pipe, he cleaned it out and replaced the flu cap on the roof to prevent future nests. Will was very professional, knowledgeable and personable and didn't mind me looking over his shoulder…
Continue Reading“Excellent response time. Quick turnaround on the needed part. Timely and professional installation. These people understand the importance of customer service.” – R S.
Continue Reading“Chaves responded quickly to resolve a failure of my gas furnace. Effectively diagnosed the problem and sent technician to do the repair in less than one day.” – Robert L.
Continue Reading“Job well done! We had a little miscommunication regarding when payment was due. I thought it was fair to pay, in full, after the inspections. Again, job well done and I would both refer and call on you again. Thanks, Steve” – Stephen F.
Continue Reading“Good experience with sales, installation team and followup.” – Robert D.
Continue Reading“My entire experiece with Chaves was excellent. We had problem with fernace in on cold morning and we called. They called back in a few hours and sent someone to examine the problem, they told us how to get by exsiting problems and backup options. On second day, they sent someone to evaluate the situation…
Continue Reading“Picked the right company. In and out in less than four hours” – Thomas S.
Continue Reading“Mike and Al replaced my furnace, installed a new central ac system, and also installed a new humidifier. These guys did an excellent job – my furnace was original to my home built in the 70's so it was somewhat of a tricky install – and they did an amazing job in a very timely…
Continue Reading“Service was fast, clean and efficient. I was pleasantly surprised at how quickly I was able to get an installation appointment. The two technicians from Chaves (I believe one was TJ, and I missed the other's name) were friendly, professional, worked faster and cleaner than expected, and were very respectful of my home. I'd highly…
Continue Reading“The complete replacement of two HVAC systems went very smoothly. From the proposal process through to the initial startup the Chaves team has been professional, courteous, and respectful of my questions and requests. I am very satisfied with the workmanship of the installation and the followup help with the MassSave rebates.” – Don A.
Continue Reading“I want to thank Chaves for the professional work they performed installing our totally new HVAC system. The entire installation was completed in one day, as Joe Chaves had promised. The installers were neat, efficient, and courteous. We are thrilled with the efficient performance of the TRANE system. Joe even completed the required paperwork for…
Continue Reading“Had Chaves as my HVAC provider for 16 yrs. Theyve installed AC and a new furnace. They are all prompt, honest, neat and efficient. Every service person has been great and theyve rescued me a few times at horrible hrs. Cant say enough about how good they are” – Marie R.
Continue Reading“Jacob took care of my furnace tune up. He is a very knowledgeable technician who took care of my service in a very professional and respectful manner. Jacob is mature beyond his years and has excellent people skills.” – John H.
Continue Reading“To Chaves Customer service, I just want to thank Chaves Heating & A/C, for the recent heating maintenance service you have provided to our home today. We have used Chaves Heating since 2010 for all our home needs and they go above and beyond the call of service. They have an excellent crew that are…
Continue Reading“Everything went faster than we expected and without a hitch. Installers arrived on time and did a great job and cleaned up when finished. The whole process was very efficiently done. We are happy to recommend Chaves to others and have done so.” – George G.
Continue Reading“Service second to none. Installed same day with concern for heat in our home in the middle of winter. Excellent job.” -S.S.
Continue Reading“I am writing to tell you about the great service we received from one of your technicians. He was the only technician out of 5 from 2 different companies that was able to figure out what was wrong with our heating system after a 2 year struggle. The technician asked all the right questions and…
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