Testimonials – Maintenance Articles
“Matt is always very polite and knowledgeable”
Continue Reading“TJ Swanfeldt performed the maintenance on our gas furnace very well. After completion, he reviewed all of the work that he had performed in easy to understand terminology. TJ was courteous in our discussions and left the work area clean.”
Continue Reading“Excellent service. Friendly and helpful tech. Clearly explained everything.”
Continue Reading“Matt Coyle was on top of his game. I had a visit by him in the past. Was glad to see he was assigned to my need again. Personable & knowledgeable. Keep up the good work!”
Continue Reading“Eric was very professional and knowledgeable and did a great job!”
Continue Reading“Eric was very professional and knowledgeable and did a great job!”
Continue Reading“GREAT SERVICE AND SUPER FRIENDLY. I have been using Chaves for many years and I’m very happy.”
Continue Reading“GREAT SERVICE AND SUPER FRIENDLY. I have been using Chaves for many years and I’m very happy.”
Continue Reading“It was great, thanks.”
Continue Reading“Kyle was very helpful and explained everything to me. It’s nice to not worry about your boiler!”
Continue Reading“Kyle was very helpful and explained everything to me. It’s nice to not worry about your boiler!”
Continue Reading“Kyle was very helpful and explained everything to me. It’s nice to not worry about your boiler!”
Continue Reading“Eric was very knowledgeable and was able to answer my questions in a clear and concise manner. I was very impressed with this young man.You have a fine representative for your company in Eric”
Continue Reading“Friendly and professional service on our gas boiler. First time we’ve needed this service in the area and Chaves came highly recommended. Very satisfied with the experience.”
Continue Reading“Excellent as always!! Matt was great at explaining the service and so nice!”
Continue Reading“Excellent as always!! Matt was great at explaining the service and so nice!”
Continue Reading“Excellent work by Matt. Very thorough and expertly answered all of our questions. Highly recommended!”
Continue Reading“Very polite and professional. The maintenance service is done quickly.”
Continue Reading“Very professional”
Continue Reading“Dwayne was very efficient and communicated the status of my system. Glad to know everything is working was it should.”
Continue Reading“Eric did a great job with out furnace checkup. Completed work and left work area cleaned up. Also explained everything and helped with question on filters and sizes.”
Continue Reading“Excellent service. Technician was courteous and knowledgeable.”
Continue Reading“Rob was very efficient and helpful. I hope to see him again.”
Continue Reading“I have had Chaves do maintenance on both my heating and central air conditioner systems for the last 13 years. My system is located in a very difficult and tight area to reach. Service individual(s) have always had a positive attitude and get the maintenance completed in a timely manner. I would highly recommend Chavez.”
Continue Reading“Eric M was on time, courteous and answered any questions I had.”
Continue Reading“Professional team, on time, and curteous and at a good value for the price. Identified the issue and fixed it within minutes. Couldn't ask for a better experience.”
Continue Reading“Very nice and knowledgeable technician”
Continue Reading“Very satisfied with the service provided by Chaves, from installation to maintenance”
Continue Reading“Technician Matt Coyle was efficient, extremely knowledgeable, courteous, inspired confidence…a very positive experience, thank you”
Continue Reading“Very good, showed up right on time. Wore shoe protectors. Very polite, prepared, and communicative.”
Continue Reading“I just had my annual inspection and maintenance on my gas furnace for this coming heating season. The technician, TJ, is by far one of the best and most efficient technicians that I have had the pleasure of dealing with in any capacity in any business. I highly recommend Chaves to anyone looking for a…
Continue Reading“Very polite, efficient, answered all my questions, with a smile. Great job!”
Continue Reading“Having used Chaves before, I requested Dwayne because of his knowledge of my systems and his friendly personality while working in my home. His communication with me was excellent and his work was very efficient. I had 2 boilers and 1 furnace done on the same day. Very satisfied and will request Dwayne again when…
Continue Reading“We were just having our annual furnace maintenance. The tech arrived early, which was even better for us. He checked the furnaces and the water heater. Answered any questions we had and we were done.”
Continue Reading“Timely, efficient, comprehensive, informative.”
Continue Reading“Eric was excellent! Clear & concise answers to my questions. Helped me to think ahead re the life span of our Boiler. Pleasant and courteous interaction.”
Continue Reading“Erik did a great job! Courteous and knowledgeable. Good job!”
Continue Reading“Matt was on time and efficient. Explained scope of service and overall condition of heating unit”
Continue Reading“Courteous and professional technician who was prompt and capable.”
Continue Reading“Prompt arrival, pleasant and efficient.”
Continue Reading“Annual early season checkup and maintenance performed today. The technician, Matt, was by far one of the most thorough and best I’ve experienced. I could not be more pleased!”
Continue Reading“Corey was great! Have Never had a bad experience with them, in almost 10 years!”
Continue Reading“On time and very professional.”
Continue Reading“Dwayne called ahead and was prompt. Was very thorough in the maintenance process and answered questions I had regarding replacing my current AC system, though running good, is about 15 years old. He processed my Maintenance Membership Program renewal before he left. Very professional.”
Continue Reading“Matt took the time to carefully examine and clean the units finding one small issue he fixed and even changed a filter for me. He was pleasant, wore covers over his shoes, and made sure to show me how to clean the filters in the mini splits before he left. Very nice.”
Continue Reading“Eric was here today performing the annual check of the AC system. He arrived ahead of schedule (yeah), was super courteous, professional and clean. The entire visit lasted 45 minutes; the system is now all ready for the hot summer months.”
Continue Reading“I got a text and Kevin called to say he was on his way and expected time of arrival. Kevin was very professional and cordial. He explained his findings and said the system is in good shape .”
Continue Reading“Today we had our annual air conditioner service completed. The Chaves technician Matt was very thorough in the service maintenance and gave a detail report. Matt manners are very professional. We have used Chaves for 13 years now. We have peace of mind knowing that we have a service company to meet all our needs.…
Continue Reading“Always great service guys who take time to answer questions.”
Continue Reading“Mike took his time and did a good job maintaining our A/C ahead of the upcoming summer.”
Continue Reading“As always, the technician was punctual, cordial, and thorough.”
Continue Reading“Service was performed after hours. Dwayne Forbes is outstanding professional with excellent manners , great attitude and workmanship.Dwayne analyzed the situation with outmost competency and in a timely manner.”
Continue Reading“Great experience! We are a new customer and couldn’t be happier! Everyone involved was wonderful! Easy to set up appointment, arrived on time, very considerate techs and on time and on budget too! Highly recommend them!”
Continue Reading“Annual maintenance on multiple minisplits. Always done professionally with a minimum of hassle.”
Continue Reading“Super helpful! Explains in understanding way! Courteous! Timely! Keeps you informed! Awesome!”
Continue Reading“Excellent Service Technician. Very knowledgeable.”
Continue Reading“Technicians are always polite and courteous. They do their work promptly, leave the work area clean, and inform us of anything we need to know.”
Continue Reading“Isaac, the service tech, was very helpful and respectful of our health and property. He was extremely polite and answered all my questions.”
Continue Reading“Guys professional and efficient”
Continue Reading“Our technician, Matt, was prompt and courteous. He answered several questions related to the maintenance of our furnace. Good Job!”
Continue Reading“TJ was excellent in every way. Thank you for your professionalism.”
Continue Reading“From scheduling to the actual service call, Chaves made it so easy. Their use of technology to communicate, in addition to phone calls, was exactly what I needed and wanted. They were very attentive, and now have us as a customer.”
Continue Reading“New customer to Chaves. The service tech was courteous and professional, asking me questions about how the system was performing, the last service, concerns I may have, etc. He explained a couple of items needing attention, and why. Thus far I am very satisfied.”
Continue Reading“Corey is very personable and professional. Great experience”
Continue Reading“Technician was very pleasant, explained recommended work well.”
Continue Reading“Excellent in all respects”
Continue Reading“Technician was very pleasant, explained recommended work well.”
Continue Reading“TJ showed up on time and began assessing what I described as symptoms. He checked and tested everything thoroughly and reported back that all systems were working properly, and further explained how and when the heat pump would work. I’m very satisfied with his engagement and testing, and confident the system will work thru the…
Continue Reading“This was my first time having Chaves to my annual HVAC maintenance. I chose them based on positive experience of neighbors. I was very pleased. The technician was thorough and did not rush. He also explained everything well. I look forward to having them do future maintenance and I would certainly not hesitate to contact…
Continue Reading“The team was informative, professional and quietly efficient.”
Continue Reading“Employee was friendly and professional. Completed the maintenance in a timely manner.”
Continue Reading“Guys called and showed up an hour early. Courteous, professional went straight to work finished up in an hour. Answered some curiosity questions I had on my AC unit which they winterized as well. Great job guys”
Continue Reading“Chaves is dependable, service-oriented, and treats customers with annual maintenance contracts as priority. These save money over time by keeping our air conditioning, humidifier, and gas furnace safe and efficient, operating at best capacity for longest reliable functioning. They also sell and install quality equipment for necessary replacements.”
Continue Reading“Service tech was within appointment window. Courteous and friendly, knowledgeable. Left everything clean and made sure I understood everything. Highly recommended company”
Continue Reading“Service was excellent. They came on time, explained what they were going to do and reviewed all they did at conclusion of visit. Signed up for next year already.”
Continue Reading“I had Isaac come for routine maintenance on my furnace. He is awesome!! Answered all my questions and I would highly recommend him again. I’ve had Chaves for 15 yrs now and am very satisfied with them!!”
Continue Reading“Explained things very well”
Continue Reading“Wonderful prompt service!!”
Continue Reading“On time service – fast and efficient”
Continue Reading“Issac and associate presented themselves professional. Performed the annual maintenance as part of your membership program and stated everything was fine and left.”
Continue Reading“Technicians arrived on time, were professional, explained what they were doing, recommended a maintenance plan to save me some money. They explained next steps and gave me peace of mind.”
Continue Reading“Issac was very thorough in his servicing our heat pumps.”
Continue Reading“Service was excellent and service man was polite, friendly, and extremely professional.”
Continue Reading“Friendly, good communication, good service”
Continue Reading“TJ was awesome to work with! Very thorough, friendly and knowledgeable.”
Continue Reading“Technician arrived on time, was very polite, competent and efficient. He performed maintenance service on my gas furnace and on my AC. I will call again next time.”
Continue Reading“Corey is always professional, courteous and extremely helpful and patient.”
Continue Reading“Your tech, Esan, was very pleasant and helpful. He walked me through his plan of attack and spoke with me prior to replacing any parts. I was very comfortable with him.”
Continue Reading“Isaac was prompt, courteous and informative. We appreciated his excellent maintenance service on our AC.”
Continue Reading“Excellent Techs”
Continue Reading“The technician was knowledgeable and worked responsibility. Always have a good experience with Chaves!”
Continue Reading“I was happy Matt was able to come earlier than my scheduled time. He was thorough…I peeked… and answered the two questions I asked; one about two vents in my family room and one about billing. I am going to request Matt for my fall appointment; we both grew up in Maynard!”
Continue Reading“All the technicians that have come to do maintenance on my furnace & A/C are very good and know what they are doing!”
Continue Reading“Great tech, job well done. thank you.”
Continue Reading“Older system and tech was very thorough and called for assistance when needed. Prompt and polite!!”
Continue Reading“I was very pleased with the service. Communication was good, the technician arrived on time and the work was thorough. The technician (TJ) was patient and informative. I was very pleased.”
Continue Reading“Albert, as always, was excellent. He calmly explains everything. We are so sad to see him leave Chaves.”
Continue Reading“Tech Arrived on time. Did the maintenance and said all look good.”
Continue Reading“The technician was very friendly and seemed very competent. He know what he was doing. I did not like the fact that he spent a lot of time on the phone.”
Continue Reading“Excellent service, knowledgeable and friendly technicians.”
Continue Reading“Excellent experience, very friendly technician. Very considerate as well.”
Continue Reading“Excellent service as always! The technician, Matt Coyle, was punctual, knowledgeable, friendly, and professional.”
Continue Reading“On Tuesday 5/3 Issac and Matt (senior person…training Issac) did the spring tune-up on our AC. Just observing Matt it was apparent he spent time explaining various aspects of the tune-up procedure pointing out what to look for etc. I was impressed on how Matt showed/taught Issac.”
Continue Reading“Great technician very thorough”
Continue Reading“Our first time working with Chaves. Corey was outstanding, efficient, and so knowledgeable. We learned of several features about our AC that we didn’t know before. We’re very pleased with the service we received.”
Continue Reading“All service was very professional from beginning to end. Our technician, Esan Olusola, was very knowledgeable, made things very clear, and was very efficient. Thank you for the attention to detail all the way along.”
Continue Reading“Had Danny and Corey tune up/service AC unit on 4/8/21. They were professional, friendly and very helpful! Excellent service from both and always from Chaves!”
Continue Reading“Excellent. On time. Professional. Helpful. Answered questions about other services: gas fed generator”
Continue Reading“Great service and expert advice, as always. Have been with Chaves for 21 years and extremely happy with the Trane system they installed and their service/maintenance. The best.”
Continue Reading“Polite, professional, and extremely kind to this senior! Thank you.”
Continue Reading“Professional and courteous.”
Continue Reading“Thank you!” – Neil F.
Continue Reading“This was just my annual check on the heating system. I appreciated the e-mail telling the technician was on his way. When he arrived he was friendly and requested I bump up the thermostat so he could run the tests. He was quick despite having to climb up and down the pull-down stairs to the…
Continue Reading“On time, thorough, professional, friendly. Well done!” – Tom H.
Continue Reading“The service technician (Mark) was all you would expect.. prompt, on time, respectful – wore booties inside the house, knowledgeable of the equipment and of the services to be provided today and future contracts, patient- I asked a lot of questions and he answered all of them. I would recommend Chaves’ business and especially Mark.”…
Continue Reading“With permission, they arrived before appointment time. They replaced the filter and checked the heating system. Both gentlemen were polite and friendly.” – Alan R.
Continue Reading“Dwayne arrived on time. He was very polite and professional. He and his assistance started the furnace tune-up immediately and completed all of the necessary tasks promptly. Dwayne informed us that the boiler was in working order.” – Michael M.
Continue Reading“Good” – Charles Y.
Continue Reading“Efficient, thorough, everything explained.” – Terry S.
Continue Reading“Service for our ductless mini-split today was excellent. The two technicians were obviously knowledgable and professional. We certainly appreciate the Chaves company and we wish you all the best in the months ahead. Thank you!” – Mary H.
Continue Reading“Technician was friendly and performed the service efficiently despite the rain.” – Richard T.
Continue Reading“Esan arrived ontime and promptly introduced himself. He did a wonderful job – working the entire time. The house was left as he found it. He was very courteous and conscious of keeping his equipment from bumping into walls, etc.” – Cathy R.
Continue Reading“The Chaves technicians are always top-notch. Installation planning, installation, repair, annual maintenance, they always know what they are doing and do a great job.” – L S.
Continue Reading“The technicians came promptly and immediately got to work. Both technicians wore masks at all times and were careful to keep social distance. I was told that my units were working well, which matches my experience. The indoor technician cleaned the filters and vacuumed the indoor units. He noticed that one of my remotes needed…
Continue Reading“The technician Danny was thorough. Excellent experience again with Chaves!” – Tony N.
Continue Reading“Service person was efficient, masked, & polite. He did what he needed to do in an efficient & professional manner.” – Forman F.
Continue Reading“Always pleased with your techs. They take time to make certain you are satisfied, and kind enough to answer questions.” – Jayne E.
Continue Reading“Very friendly did good job!” – Maria R.
Continue Reading“Today Al Gibb came to service our main Air-Conditioning unit as well as four Mitsubishi units. He was fantastic. He arrived punctually at the estimated time given, he was exceedingly polite, and (given our current circumstances) he was appropriately cautious about all interactions with our family. I am also convinced he did a thorough and…
Continue Reading“Fine experience very polite serviceman.” – Margaret S.
Continue Reading“Danny Bapista was very polite and very thorough with each of our three inside wall units as well as the outside main unit. He answered all our questions without hesitation. We feel confident that our air conditioners will continue to serve us well!” – Susan P.
Continue Reading“Tech was on time, was polite, was careful, and got the job done. Can’t ask for more.” – David W.
Continue Reading“Fine” – Tom P.
Continue Reading“Was able to answer my questions regarding compatibility and installation of a smart thermostat” – Mario P.
Continue Reading“Technician was thorough, courteous, and completed the maintenance on our split systems to the excellent service we have always experienced with Chaves Heating and Air Conditioning.” – Howard A.
Continue Reading“It was my first time having someone come from between 10 – 12, as I usually have the first appointment in the morning. As I was having a tea party, it was important that the serviceman come on time and he did. You always have lovely, well trained young men, who come to the house,…
Continue Reading“Very efficient, thorough and polite.” – Carol M.
Continue Reading“Today I had my yearly maintenance for my A/C. Albert was prompt, friendly and very efficient. He did tell me that my pump was running slowly. He showed me the pump, explained in detail how it worked. He showed me the safety backup, and felt it was fine for me to wait until my next…
Continue Reading“The serviceman was excellent. He took the time to go over everything he did. He knew his “stuff”.” – Gene L.
Continue Reading“Mark was probably the most knowledgeable, careful, and thorough CHAVES technician I have ever had. He said that he has been working for you since 2004, and it showed. He explained and answered every question I had. I will be asking for him by name in the future! I certainly hope you will use this…
Continue Reading“Always a pleasure to have one of your technicians checking the system!” – Elizabeth K.
Continue Reading“The young man who did the service for me today was very polite, helpful, and knowledgeable. I have been using Chaves for many many years. I am always happy with this service.” – Jean M.
Continue Reading“Excellent service person. Fast service & took care of problem” – Marcia L.
Continue Reading“Great service…….on time, efficient and professional!” – Joan L.
Continue Reading“As always with this company, a very efficient, pleasant, and on-time service call, this time with a knowledgeable technician named TJ. This company simply does a good job and does it with a bit of old fashioned work ethics.” – Len Z.
Continue Reading“Olusola and his partner did a great job (as usual).” – John W.
Continue Reading“Esan was very polite and on time. I had forgotten to reset the timer for the filters and he reminded me how to do it. The are was very clean after he left.” – Joseph R.
Continue Reading“Mike had had a busy day, arriving a bit late. Explained when I had to leave to go elsewhere, he noted that the furnace checkup could be done in that time frame. Which indeed it was. He was polite, concerned, and efficient. He explained clearly what he had done and was willing to answer questions.…
Continue Reading“I have been on a contract with Chaves for several years now for both my AC and furnace. The folks they send in for maintenance are great and very well trained in their field. I would recommend Chaves to anyone and give them a ***** rating. Well done! Thanks! – Mary (Betsy) Kurbs”
Continue Reading“Excellent service! Mr. Babtista did a great job. He is a true professional and a gentleman.” – Tony M.
Continue Reading“We are more than pleased with the cleaning service performed this morning on our Mitsubishi Electric Cooling & Heating system. Technician, Richard Rumson, went above and beyond to make sure our unit was cleaned and working like new. He took extreme care in his operation, and worked neatly and methodically from beginning to end. Richard…
Continue Reading“Efficient and thorough. Very happy with the service and being informed about how the system was performing. A happy customer.” – Fred D.
Continue Reading“Esan performed our annual a/c maintenance today. He did an outstanding job. He is polite, friendly, professional and neat. He also took the time to thoroughly explain our maintenance plans options. He is a wonderful asset for your company.” – Andy W.
Continue Reading“I have had Richard several times as the tech do furnace and AC maintenance. I just want to say, he goes the extra mile….he is the BEST! Always pleasant, courteous, and explains everything to me. I couldn’t be more pleased! Thank you Richard…you rock!” – Deb D.
Continue Reading“Thank you so much for your fast service and knowledgeable techs. We have an odd set up for our heat system and everyone recommended Chaves because you knew about the set up in our condos. Everything went great, and great recommendations for the future since I am a new condo owner!” – Kristy P.
Continue Reading“Matthew and Daniel did an excellent job explaining the maintenance contract and the service being performed on my gas furnace. I've been with Chaves for over 16 years and have always been pleased.” – Paul C.
Continue Reading“Larry, like all of your technicians, was not only capable, but personable and considerate, as well. I would recommend Larry to anyone, and hope that you appreciate what a conscientious employee he is. I would also recommend Chaves in the highest possible terms. Chaves has done a magnificent job maintaining our heat pump, as well…
Continue Reading“Service was simple and easy!” – Diane J.
Continue Reading“Had scheduled time for furnace annual maintenance, office called to say technician could came early, that was great. Technician was extremely professional, efficient to complete service in a timely manor.” – Barry B.
Continue Reading“The service performed by Richard, very thorough and knowledgeable.” – Gerald H.
Continue Reading“Since having the Mitsubishi ductless system installed a few years ago, we have been very impressed with the level of professionalism of the people you have working for you. Everyone we have met or talked to on the phone have been extremely polite, helpful, and caring that we are satisfied with what we want. Your…
Continue Reading“Ricky explained the new service plan and helped me choose the best one for my needs. He serviced both my gas forced-air heating system and my central AC system. A few things came up during the maintenance and he explained what needed to be done and why. He also answered a few questions for me.…
Continue Reading“Jacob Marshall and Kevin did the usual Excellent Chaves maintenance on our original Buderus. We look forward to the replacement of the air inlet pipe, Venturi, and the gaskets, seal and seal set as Jacob suggested. Thank you for providing us with excellent, professional service. Sincerely, – John and Patricia G.
Continue Reading“Jacob took care of my furnace tune up. He is a very knowledgeable technician who took care of my service in a very professional and respectful manner. Jacob is mature beyond his years and has excellent people skills.” – John H.
Continue Reading“I had an emergency with my air conditioner system, called the company they were fast and efficient to solve the problem. The company sent to my home a very experienced professional, who was patient to explain what was going on, how I could prevent that from happening again, and did a very careful and well…
Continue Reading“To Chaves Customer service, I just want to thank Chaves Heating & A/C, for the recent heating maintenance service you have provided to our home today. We have used Chaves Heating since 2010 for all our home needs and they go above and beyond the call of service. They have an excellent crew that are…
Continue Reading“The service tech, Jacob, just left my house. He was on time and courteous and he made sure to put on his shoe covers. I have had this heat pump for 10 years now. He answered all of my questions re: life expectancy of the unit and the components of it really well. He told…
Continue Reading“I wanted you to know that your service man Esan was excellent as always and I appreciate his expertise. He was very thorough and explained to me everything he did as he worked through it. I now have a better appreciation for what my yearly service does for the efficiency and life span of my…
Continue Reading“Chaves HVAC was a strong referral from my prior company. As a first time customer they provided prompt and efficient response to repair my leaking AC. The tech had the expertise to identify the problem quickly, keeping me informed of what was needed and the cost. A very good first impression.” – Ken B.
Continue Reading