Archives: Reviews
“The technician was able to come early, phoned me to ask if that was all right.
He arrived, did the maintenance work and informed me of a small adjustment he needed to make to the gas pressure. Polite and friendly. “
“Our technician arrived on time, was very professional and wore booties to keep the house clean. Performed an annual preventive maintenance on our furnace including a filter change.
I would recommend Chaves and will use them again.”
“When I needed a ductless mini-split for my bedroom, Chaves representatives and technicians handled every aspect of the sales and installation process with the highest standards of professionalism. The sales representative first surveyed the indoor area to be served, the outdoor location where the unit would need to be placed, and electrical connections available to make sure that any system recommended would meet my needs and to identify any potential problems that might need to be addressed during the installation. He had a deep understanding of the field and answered my questions about technical specifications, other available brands, additional options and product warranties openly and honestly without pressuring me. I felt fully informed to make the right decisions for my home. When I received the formal proposal, the job was fairly priced. The system elements, costs, warranties, and scope of work were clear, complete and easy to understand. The install occurred less than two weeks after signing. The techs who did the install were experienced, efficient, respectful, and, when finished, left the work site completely clean. You can’t find better service than that. Chaves HVAC is a company you can trust. I very highly recommend them.”
“Everyone is so courteous. Installers did an excellent job, explained everything about the installation and use of the humidifier. Highly recommend this company, the estimator, installers and office staff.”
“The service was prompt, courteous and professional but the cost of replacement parts was excessive in my opinion”
“I truly appreciate the service I have received with Chaves, both office and tech staff. Everyone is responsive, thorough and explain things very clearly. I started the yearly maintenance program last year and glad that I did as issues have come up with the boiler and its great to have continuity of service, as well as, a 15% discount.”
“Professional and prompt.
Highly recommend to assist you in your hVAC needs
Thank you Chaves!”
“Extremely pleased with the total project, from the sales rep (Joe C.) who provided guidance as to the right furnace that would meet our heating and future AC needs;
to the installation team ( Mike F. and Pablo) who arrived on time and completed the install that day. Great customer service!”
“Long time customers of Chaves Heating, very happy with the service. Professional technicians, timely service.”
“Great experience from start to finish! The office staff was so wonderful to deal with and made everything simple. Every single installer and service technician that has been out has been amazing! They really know their stuff – I feel lucky to have found Chaves HVAC and wouldn’t think about calling anyone else for any of my HVAC needs. Thank you Chaves Heating and Air Conditioning!”
“Technician was on time, polite and thorough in his work. Completely satisfied”
“After getting 4 quotes, we choose Chaves. They did a nice job with the consultation and provided several good options and were also highly recommended by others in the HVAC business. They also had a 15 month zero interest payment option, which helped. The installation was nicely done and well organized! Chaves answered all my questions throughout the process and showed me the finished installed system so I feel extremely good about every aspect of our new system. We struggled with the old system for several years so it is so nice to finally have a heat pump / propane furnace system that works great with no worries!”
“I called another service and they couldn’t come until Monday, by then my home would be real cold.
I called CHAVES on Friday afternoon and Mark was there a few hours later and was able to fix my heating problem.
Mark was very pleasant and knowledgeable. He knew what was wrong and replaced a faulty valve. My home is warm again!
Thanks”
“I wish I had known about Chaves when I had my system installed. Their service rep, Matt, knows more about my system than the company that installed it. He always explains things thoroughly and I have the utmost confidence in his expertise.”
“Company came out on the day I called- very nice, knowledgeable and respectful technician. Explained what he did; and, informed me of ‘next step” and timeframe (needed to order a part). I would recommend Chaves to anyone.”
“Heater was igniting sporadically.
A technician figured out what the issue was, addressed it, and gave the boiler a tune-up. Heading into winter, it’s reassuring to know that heat shouldn’t be a problem.
Thank you, Chaves HVAC!”
“Matthew and his helper did a fantastic job!!”
“Matthew and his helper did a fantastic job!!”
“Always great service, on time, and courteous techs.”
“Always great service, on time, and courteous techs.”
“Always great service, on time, and courteous techs.”
“Robert was very knowledgeable, focused, professional, friendly and efficient. Very happy with the service he provided.”
“Robert was very knowledgeable, focused, professional, friendly and efficient. Very happy with the service he provided.”
“Rick was thorough and meticulous with checking out our system and patient with our questions. His explanations were clear. We were very satisfied.”
“Very pleased and satisfied. Brian’s customer service is excellent- very helpful and communicative. Explained everything & answered questions. We appreciate people like Brian H!!”
“Extremely pleased with the fall maintenance job performed by Rick Daniels. He was very thorough and reviewed with me his findings. A detailed Invoice was promptly emailed. I am very pleased with your Maintenance Membership Program.”
“The duo that was here were great. Very personable and professional. Explained what they did so that it was understandable.”
“The duo that was here were great. Very personable and professional. Explained what they did so that it was understandable.”
“I had my annual heating tuneup for the season today with a top notch technician named Arthur. He was thorough and efficient along with being very personable too. As I am always with this company, I was extremely pleased.”
“I had my annual heating tuneup for the season today with a top notch technician named Arthur. He was thorough and efficient along with being very personable too. As I am always with this company, I was extremely pleased.”
“This was my first experience with Chaves and I was very satisfied with the service performed by Art. He explained everything and answered all my questions. I will definitely call on Chaves for my future needs for my furnace and A/C!”
“Chaves' technicians came the same day that service was requested. The two technicians were knowledgeable and fixed the problem quickly. They made sure that our system was running as efficiently as possible.”
“EJ was very thorough. Tested heating system-all set for winter”
“EJ was very thorough. Tested heating system-all set for winter”
“EJ was very thorough. Tested heating system-all set for winter”
“Thanks to Arthur Leandro’s keen perception and follow through he alleviated a very dangerous situation.
Arthur came to my house on 8/09 to perform the annual AC maintenance and replace the natural gas furnace’s ancillary condensate pump. Upon entering the house Arthur immediately smelled natural gas, surprisingly neither my brother or I who both reside in the house couldn’t. Although it was out of Arthur’s scope of work, he took the initiative to locate the exact location of the leak, a fitting in the gas pipe leading to the furnace. We then immediately call Eversource Gas to report the leak and had the potentially deadly natural gas leak fixed within about an hour after Arthur informed us.
We very grateful to Arthur!”
“Arthur was my technician today & did a wonderful job & is very thorough. He also reviewed & explained everything he did before leaving my place.”
“Rick was very respectful and
Explained everything in detail
Also shored the unit up n cleaned
It andleft everything neat. I will suggest Chavez to my friends.”
“Mark was on time and completely professional and efficient. He identified the fault quickly (frozen exchanger) and corrected the problem as quick as possible. He also checked the R22 and it was low and resupplied it. He also explained everything he was doing and why. “
“Arthur is very thorough and methodical in his work. He has a pleasant and friendly attitude, and clearly explained everything he was doing to me, and explained why it was so important to keep up on the maintenance. I am very impressed with this man’s knowledge and work ethic. You have a great employee working for you. Keep up the good work!”
“Very happy with service. Very polite and informative”
“Chaves made an effort to get someone here same day, to repair our AC. The crew was friendly, clean, and efficient.”
“Excellent service. I would recommend and use Chaves again in a heart beat. The maintenance was thorough and very reasonably priced. Two technicians showed up, one was in training and the other was very knowledgeable. Both very helpful. I hope my next home is in the Chaves service area since I would like them to help me set up a new sustainable energy system.”
“Excellent service. I would recommend and use Chaves again in a heart beat. The maintenance was thorough and very reasonably priced. Two technicians showed up, one was in training and the other was very knowledgeable. Both very helpful. I hope my next home is in the Chaves service area since I would like them to help me set up a new sustainable energy system.”
“Arrived on time. Very friendly and knowledgeable. Explained our problem, checked everything out. All set.”
“Arrived on time. Very friendly and knowledgeable. Explained our problem, checked everything out. All set.”
“Service person seemed to do a thorough job and answered any questions. He indicated that my system was almost 20 years old and I should consider replacing it.”
“So grateful they came out to fix my AC within 4 hours!
Guys were very nice and explained everything!
Thank you!”
“So grateful they came out to fix my AC within 4 hours!
Guys were very nice and explained everything!
Thank you!”
“Experienced and friendly technicians.
On time for appointments. Excellent service.”
“Experienced and friendly technicians.
On time for appointments. Excellent service.”
“EJ was on time, thorough, polite and knowledgeable. Always have great service from Chaves !!!”
“Had my AC serviced recently. The Chaves techs–one a trainee and the other the mentor–did a thorough system review and replaced a capacitor that was on its last legs. Have been very satisfied with Chaves, which installed my HVAC system in 2017 and has serviced it since. Great company and staff!”
“Had my AC serviced recently. The Chaves techs–one a trainee and the other the mentor–did a thorough system review and replaced a capacitor that was on its last legs. Have been very satisfied with Chaves, which installed my HVAC system in 2017 and has serviced it since. Great company and staff!”
“Service technician was professional, explained what he was going to do. When completed he reviewed everything and answered our questions. He also completed our renewal for annual maintenance service for both the spring and fall.”
“Chaves team was prompt and installed an external Trane heat pump and internal backup Trane gas furnace on time as promised. Jacob made everything easy – from sizing the units to guiding on Mass Save loan. Will strongly recommend the team for new installations!”
“We are extremely pleased with the prompt service and the expertise of the technicians who conducted the assessment and repair of our AC system!”
“On time arrival. Tech. explained all. Very pleased with the maintenance visit.”
“Arrived in 1 work day and diagnosed the problem and got the air working”
“Arrived in 1 work day and diagnosed the problem and got the air working”
“Solved problem quickly and courteously.”
“Emilio did an excellent job. Went above & beyond!”
“On several occasions recently, I needed service on my water tank and air conditioner. Service responded in a very quick timeframe and resolved both issues. The Service Techs were capable and professional. Chaves was available when I needed them and delivered world class customer service.”
“On several occasions recently, I needed service on my water tank and air conditioner. Service responded in a very quick timeframe and resolved both issues. The Service Techs were capable and professional. Chaves was available when I needed them and delivered world class customer service.”
“Had to call multiple times but satisfied with outcome”
“Had to call multiple times but satisfied with outcome”
“Your technician was very nice, very knowledgeable about the system and very helpful to explain anything I didn’t understand.”
“Your technician was very nice, very knowledgeable about the system and very helpful to explain anything I didn’t understand.”
“Robert exceeded all expectations… very professional and informative”
“Robert exceeded all expectations… very professional and informative”
“Today the service technician was knowledgable, helpful and pleasant on a maintenance visit. He took time to answer any questions and obviously was happy in his job.”
“Today the service technician was knowledgable, helpful and pleasant on a maintenance visit. He took time to answer any questions and obviously was happy in his job.”
“On time, knowledeable, and professional. Thanks!”
“The problem was identified and promptly fixed by the technician. After fixing the problem, he explained what had caused the malfunction. He was courteous, communicated clearly and was very professional.
Thank you.”
“Matt is always very polite and knowledgeable”
“Matt did an excellent job repairing the sloppy work of a previous company (which caused ceiling damage). I highly recommend Chaves for their professionalism and thoroughness.”
“Technician was very informative and knowledgeable.”
“Technician was very informative and knowledgeable.”
“TJ Swanfeldt performed the maintenance on our gas furnace very well.
After completion, he reviewed all of the work that he had performed in easy to understand terminology.
TJ was courteous in our discussions and left the work area clean.”
“Rob was very efficient and solved the problem in a very short time. Thanks Rob!”
“My furnace conked out when the outside temp was 26 degrees. It was a Sunday and Chaves was not open. I pressed the number for an emergency and gave the person the information. I did receive a call and because this was my only heat source he came to my house. He fixed the problem and explained to me that it was caused by an error made when my furnace was serviced a couple of months ago. Chaves charged me nothing. I was extremely impressed with the prompt and honest service for an emergency call on a Sunday. Chaves is terrific!”
“From when I called in to when Mark came was only a couple hours. Mark was professional, courteous, explained what he was going to do any why and met his projected estimate. Chaves technicians have always been top notch. Thank you.”
“Excellent service. Friendly and helpful tech. Clearly explained everything.”
“Matt Coyle was on top of his game.
I had a visit by him in the past.
Was glad to see he was assigned to my need again.
Personable & knowledgeable.
Keep up the good work!”
“Eric was very professional and knowledgeable and did a great job!”
“Eric was very professional and knowledgeable and did a great job!”
“GREAT SERVICE AND SUPER FRIENDLY. I have been using Chaves for many years and I’m very happy.”
“GREAT SERVICE AND SUPER FRIENDLY. I have been using Chaves for many years and I’m very happy.”
“Mark was friendly & explained what he was doing to repair water heater by replacing an old sensor. The part was preordered so repair was quick & effective”
“Mark was friendly & explained what he was doing to repair water heater by replacing an old sensor. The part was preordered so repair was quick & effective”
“Mark arrived for scheduled appointment on time. He had previously ordered a water heater sensor & he was able to replace the part quickly & get our hot water working again
Very knowledgeable technician & explained what was wrong as well as general details of boiler functioning”
“Kyle was very helpful and explained everything to me. It’s nice to not worry about your boiler!”
“Kyle was very helpful and explained everything to me. It’s nice to not worry about your boiler!”
“Kyle was very helpful and explained everything to me. It’s nice to not worry about your boiler!”
“Eric was very knowledgeable and was able to answer my questions in a clear and concise manner. I was very impressed with this young man.You have a fine representative for your company in Eric”
“I came home from an appointment to no heat
I called at 3:00 and Dwayne was here at 4:00 and fixed the problem. This is always the excellent service from your company and I will always rely on you. Thanks for the prompt setvice.”
“Friendly and professional service on our gas boiler. First time we’ve needed this service in the area and Chaves came highly recommended. Very satisfied with the experience.”
“Excellent as always!!
Matt was great at explaining the service and so nice!”
“Excellent as always!!
Matt was great at explaining the service and so nice!”
“Awesome service with professionalism and integrity in addressing a simple warranteed item fast and efficiently. Corey is a credit to his profession!”
“Excellent work by Matt. Very thorough and expertly answered all of our questions. Highly recommended!”
“Service man was highly knowledgable and helpful about our furnace and fixed the problem. He gave me useful tips about operation and diagnosis when it might malfunction in the future.”
“Christine promptly called on Monday morning to acknowledge the service call scheduled via online that a technician will show up. Svc technician Rob promptly showed up on time same day and Diagnosed root cause quickly and fixed the issue, keeping me updated with progress. Job well done”
“Very polite and professional. The maintenance service is done quickly.”
“Dwayne was very efficient and communicated the status of my system. Glad to know everything is working was it should.”
“Eric did a great job with out furnace checkup. Completed work and left work area cleaned up. Also explained everything and helped with question on filters and sizes.”
“Matt was fantastic!! What a nice guy. Informed me of my furnace problem and answered all of my questions. Very Happy with Chaves!”
“Excellent service. Technician was courteous and knowledgeable.”
“Rob was very efficient and helpful. I hope to see him again.”
“I have had Chaves do maintenance on both my heating and central air conditioner systems for the last 13 years. My system is located in a very difficult and tight area to reach. Service individual(s) have always had a positive attitude and get the maintenance completed in a timely manner. I would highly recommend Chavez.”
“Eric M was on time, courteous and answered any questions I had.”
“Professional team, on time, and curteous and at a good value for the price. Identified the issue and fixed it within minutes. Couldn't ask for a better experience.”
“Very satisfied with the service provided by Chaves, from installation to maintenance”
“Technician Matt Coyle was efficient, extremely knowledgeable, courteous, inspired confidence…a very positive experience, thank you”
“Very good, showed up right on time. Wore shoe protectors. Very polite, prepared, and communicative.”
“I just had my annual inspection and maintenance on my gas furnace for this coming heating season. The technician, TJ, is by far one of the best and most efficient technicians that I have had the pleasure of dealing with in any capacity in any business. I highly recommend Chaves to anyone looking for a heating contractor or air conditioning contractor.”
“Very polite, efficient, answered all my questions, with a smile. Great job!”
“We had a compleat replacement of both a propane furnace and a central air conditioning unit. Dealing with Chaves was very easy and Malissa was always very helpful. The crew was excellent, clean, and considerate. We are very pleased with the installation. A job well done.”
“Having used Chaves before, I requested Dwayne because of his knowledge of my systems and his friendly personality while working in my home. His communication with me was excellent and his work was very efficient. I had 2 boilers and 1 furnace done on the same day. Very satisfied and will request Dwayne again when needed.”
“We were just having our annual furnace maintenance. The tech arrived early, which was even better for us. He checked the furnaces and the water heater. Answered any questions we had and we were done.”
“Timely, efficient, comprehensive, informative.”
“Eric was excellent! Clear & concise answers to my questions. Helped me to think ahead re the life span of our Boiler. Pleasant and courteous interaction.”
“Erik did a great job! Courteous and knowledgeable. Good job!”
“Matt was on time and efficient. Explained scope of service and overall condition of heating unit”
“Very prompt and professional.. Better than others I used in the past.”
“Courteous and professional technician who was prompt and capable.”
“Prompt arrival, pleasant and efficient.”
“Annual early season checkup and maintenance performed today. The technician, Matt, was by far one of the most thorough and best I’ve experienced. I could not be more pleased!”
“Corey was great! Have Never had a bad experience with them, in almost 10 years!”
“Dwayne called ahead and was prompt. Was very thorough in the maintenance process and answered questions I had regarding replacing my current AC system, though running good, is about 15 years old.
He processed my Maintenance Membership Program renewal before he left.
Very professional.”
“Matt took the time to carefully examine and clean the units finding one small issue he fixed and even changed a filter for me. He was pleasant, wore covers over his shoes, and made sure to show me how to clean the filters in the mini splits before he left. Very nice.”
“Eric was here today performing the annual check of the AC system. He arrived ahead of schedule (yeah), was super courteous, professional and clean. The entire visit lasted 45 minutes; the system is now all ready for the hot summer months.”
“I got a text and Kevin called to say he was on his way and expected time of arrival. Kevin was very professional and cordial. He explained his findings and said the system is in good shape .”
“Today we had our annual air conditioner service completed. The Chaves technician Matt was very thorough in the service maintenance and gave a detail report. Matt manners are very professional. We have used Chaves for 13 years now. We have peace of mind knowing that we have a service company to meet all our needs. Thank you.”
“Always great service guys who take time to answer questions.”
“Mike took his time and did a good job maintaining our A/C ahead of the upcoming summer.”
“As always, the technician was punctual, cordial, and thorough.”
“Service was performed after hours. Dwayne Forbes is outstanding professional with excellent manners , great attitude and workmanship.Dwayne analyzed the situation with outmost competency and in a timely manner.”
“Great experience! We are a new customer and couldn’t be happier! Everyone involved was wonderful! Easy to set up appointment, arrived on time, very considerate techs and on time and on budget too! Highly recommend them!”
“Annual maintenance on multiple minisplits. Always done professionally with a minimum of hassle.”
“Super helpful! Explains in understanding way! Courteous! Timely! Keeps you informed!
Awesome!”
“In the process of acquiring a furnace and water heater Nelson has helped us through the mass save program all the way to acquire a loan looking forward to instillation thanks Nelson and Chaves hvac”
“Excellent Service Technician.
Very knowledgeable.”
“The technician came an hour after I called in even though I was on a waiting list. He clearly answered several questions I had about our system and thoroughly explained everything he needed to do. The technician was professional, yet very personable.”
“Technicians are always polite and courteous. They do their work promptly, leave the work area clean, and inform us of anything we need to know.”
“Isaac, the service tech, was very helpful and respectful of our health and property. He was extremely polite and answered all my questions.”
“Our technician, Matt, was prompt and courteous. He answered several questions related to the maintenance of our furnace. Good Job!”
“Esan was very thorough and knowledgeable about my boiler. He answered all of my questions and discussed my repair needs. I valued his recommendations, and he completely explained the invoice with me before departing.”
“TJ was excellent in every way. Thank you for your professionalism.”
“From scheduling to the actual service call, Chaves made it so easy. Their use of technology to communicate, in addition to phone calls, was exactly what I needed and wanted. They were very attentive, and now have us as a customer.”
“New customer to Chaves. The service tech was courteous and professional, asking me questions about how the system was performing, the last service, concerns I may have, etc. He explained a couple of items needing attention, and why. Thus far I am very satisfied.”
“Corey is very personable and professional. Great experience”
“Technician was very pleasant, explained recommended work well.”
“Technician was very pleasant, explained recommended work well.”
“TJ showed up on time and began assessing what I described as symptoms. He checked and tested everything thoroughly and reported back that all systems were working properly, and further explained how and when the heat pump would work. I’m very satisfied with his engagement and testing, and confident the system will work thru the winter w/o problems. Thanks”
“This was my first time having Chaves to my annual HVAC maintenance. I chose them based on positive experience of neighbors. I was very pleased. The technician was thorough and did not rush. He also explained everything well. I look forward to having them do future maintenance and I would certainly not hesitate to contact them if I were to experience a problem.”
“The team was informative, professional and quietly efficient.”
“Employee was friendly and professional. Completed the maintenance in a timely manner.”
“Guys called and showed up an hour early. Courteous, professional went straight to work finished up in an hour. Answered some curiosity questions I had on my AC unit which they winterized as well. Great job guys”
“Chaves is dependable, service-oriented, and treats customers with annual maintenance contracts as priority. These save money over time by keeping our air conditioning, humidifier, and gas furnace safe and efficient, operating at best capacity for longest reliable functioning. They also sell and install quality equipment for necessary replacements.”
“Service tech was within appointment window. Courteous and friendly, knowledgeable. Left everything clean and made sure I understood everything. Highly recommended company”
“Service was excellent. They came on time, explained what they were going to do and reviewed all they did at conclusion of visit. Signed up for next year already.”
“I had Isaac come for routine maintenance on my furnace. He is awesome!! Answered all my questions and I would highly recommend him again. I’ve had Chaves for 15 yrs now and am very satisfied with them!!”
“Able to diagnose the issue, made the repair and have the system up and running. Thank You!”
“Issac and associate presented themselves professional. Performed the annual maintenance as part of your membership program and stated everything was fine and left.”
“Technicians arrived on time, were professional, explained what they were doing, recommended a maintenance plan to save me some money. They explained next steps and gave me peace of mind.”
“Issac was very thorough in his servicing our heat pumps.”
“Service was excellent and service man was polite, friendly, and extremely professional.”
“Friendly, good communication, good service”
“TJ was awesome to work with! Very thorough, friendly and knowledgeable.”
“Chaves was able to have a tech (Mark) at my house within hours of calling. He confirmed the problem, diagnosed, and replaced the defective part quickly and accurately. Great job, Chaves HVAC !!!”
“Quick Response. Neat, courteous & knowledgeable technician. Great job!”
“Technician arrived on time, was very polite, competent and efficient. He performed maintenance service on my gas furnace and on my AC. I will call again next time.”
“Very pleased with my Chaves HVAC experience. Would not hesitate to use them again.”
“I called at about 3:00 pm today to report a problem with my air conditioning. I was told I would be put on a half-hour call list to get a technician. Corey Menard showed up at about 3:18pm. He quickly found the problem and replaced the broken part. He checked all the voltages and removed a mouse nest. We were back up and running cool by 4:15. Corey is great and a great representative of Chavez Heating & Air Conditioning.”
“Corey is always professional, courteous and extremely helpful and patient.”
“Your tech, Esan, was very pleasant and helpful. He walked me through his plan of attack and spoke with me prior to replacing any parts. I was very comfortable with him.”
“Isaac was prompt, courteous and informative. We appreciated his excellent maintenance service on our AC.”
“The technician was knowledgeable and worked responsibility. Always have a good experience with Chaves!”
“I was happy Matt was able to come earlier than my scheduled time. He was thorough…I peeked… and answered the two questions I asked; one about two vents in my family room and one about billing. I am going to request Matt for my fall appointment; we both grew up in Maynard!”
“All the technicians that have come to do maintenance on my furnace & A/C are very good and know what they are doing!”
“Great tech, job well done. thank you.”
“Just before the onset of the first heatwave of the year, my AC system broke down. Chavez was on the scene as fast as they could. It took a while to locate the major problem, but they persisted over several days, even coming out at 7:30 pm on a Saturday night. Each of the Chavez personnel from the office staff to the installer and technician were so professional and helpful, explaining what they were doing, what the problem was and even what I could do if the situation arose again before the final solution. Several months earlier the company had installed a new furnace in place of a 50 year old one. I couldn’t be more pleased with the company and would highly recommend it.”
“Older system and tech was very thorough and called for assistance when needed. Prompt and polite!!”
“Chaves is the BEST! I called on Friday during very early hot temps and was told how busy they were and our ac was still working just struggling to make temp and they said as soon as they were in our area they would fit us in . They called few days later came that day and fixed our ac before the 95 degree weekend! They made great suggestions on how to keep our system working better too! I have used this great company in multiple homes that we’ve owned for over 20 years and they always fix what is wrong and are so great to work with!”
“I was very pleased with the service. Communication was good, the technician arrived on time and the work was thorough. The technician (TJ) was patient and informative. I was very pleased.”
“Albert, as always, was excellent. He calmly explains everything. We are so sad to see him leave Chaves.”
“Tech Arrived on time. Did the maintenance and said all look good.”
“The technician was very friendly and seemed very competent. He know what he was doing.
I did not like the fact that he spent a lot of time on the phone.”
“Excellent service, knowledgeable and friendly technicians.”
“Excellent experience, very friendly technician. Very considerate as well.”
“Excellent service as always! The technician, Matt Coyle, was punctual, knowledgeable, friendly, and professional.”
“On Tuesday 5/3 Issac and Matt (senior person…training Issac) did the spring tune-up on our AC. Just observing Matt it was apparent he spent time explaining various aspects of the tune-up procedure pointing out what to look for etc. I was impressed on how Matt showed/taught Issac.”
“Showed up quickly. Professional and courteous. Diagnosed that I needed a new thermostat and advised to get the same model online and install it myself since the new thermostats are incompatible with the 10 year old wireless interface on the furnace. This would be the cheapest fix.”
“Same day service for a non functioning AC unit. Unbelievably professional, smart, and efficient. Always the highest service standards. Can not recommend highly enough!!!”
“Our first time working with Chaves. Corey was outstanding, efficient, and so knowledgeable. We learned of several features about our AC that we didn’t know before. We’re very pleased with the service we received.”
“All service was very professional from beginning to end. Our technician, Esan Olusola, was very knowledgeable, made things very clear, and was very efficient. Thank you for the attention to detail all the way along.”
“Had Danny and Corey tune up/service AC unit on 4/8/21. They were professional, friendly and very helpful! Excellent service from both and always from Chaves!”
“Excellent. On time. Professional. Helpful. Answered questions about other services: gas fed generator”
“Sales manager Andre Chaves checked all areas of concern in our home. Both my wife Joan and I were more than satisfied with hearing of a cure to our problem using an ERV ventilating system or dehumidifier system. Although I have some concerns about the installation and venting over the garage door are coming up, I believe this can be accomplished with no problem. Both Mr. Chaves and their HVAC Tech were very professional.”
“Great service and expert advice, as always. Have been with Chaves for 21 years and extremely happy with the Trane system they installed and their service/maintenance. The best.”
“Polite, professional, and extremely kind to this senior! Thank you.”
“On short notice, Chaves HVAC fit me into their emergency schedule and fixed my gas furnace that was not working on a real cold day. The technician was awesome and he diagnosed and fixed the problem in a short time. I will definitely use Chaves in the future and would definitely recommend them to anyone needing heating services.”
“Nice, friendly and explained everything to my wife, when I arrived just as friendly, I was very impressed with the service!”
“This was just my annual check on the heating system. I appreciated the e-mail telling the technician was on his way. When he arrived he was friendly and requested I bump up the thermostat so he could run the tests. He was quick despite having to climb up and down the pull-down stairs to the attic.”
“On time, thorough, professional, friendly. Well done!”
– Tom H.
“The service technician (Mark) was all you would expect.. prompt, on time, respectful – wore booties inside the house, knowledgeable of the equipment and of the services to be provided today and future contracts, patient- I asked a lot of questions and he answered all of them. I would recommend Chaves’ business and especially Mark.”
– Gregory C.
“Fast estimate. Excellent price. Installed new gas combo boiler/water heater in 2 days. The installation team was efficient, friendly, and professional. Couldn’t be happier with the installation!. I will be using Chaves for HVAC from now on.”
– Jim R.
“With permission, they arrived before appointment time. They replaced the filter and checked the heating system. Both gentlemen were polite and friendly.”
– Alan R.
“Dwayne arrived on time. He was very polite and professional. He and his assistance started the furnace tune-up immediately and completed all of the necessary tasks promptly. Dwayne informed us that the boiler was in working order.”
– Michael M.
“I have been a customer for over twenty five years. Albert Gibb was very professional, clean and efficient. I am very happy with the service on my furnace today.”
– John E.
“Efficient, thorough, everything explained.”
– Terry S.
“Service for our ductless mini-split today was excellent. The two technicians were obviously knowledgable and professional. We certainly appreciate the Chaves company and we wish you all the best in the months ahead.
Thank you!”
– Mary H.
“Technician was friendly and performed the service efficiently despite the rain.”
– Richard T.
“Esan arrived ontime and promptly introduced himself. He did a wonderful job – working the entire time. The house was left as he found it. He was very courteous and conscious of keeping his equipment from bumping into walls, etc.”
– Cathy R.
“The Chaves technicians are always top-notch. Installation planning, installation, repair, annual maintenance, they always know what they are doing and do a great job.”
– L S.
“The technicians came promptly and immediately got to work. Both technicians wore masks at all times and were careful to keep social distance. I was told that my units were working well, which matches my experience. The indoor technician cleaned the filters and vacuumed the indoor units. He noticed that one of my remotes needed new batteries, which he replaced with two that I provided. The reliability and good functioning of the units leaves me very satisfied.”
– Jan J.
“The technician Danny was thorough. Excellent experience again with Chaves!”
– Tony N.
“Service person was efficient, masked, & polite. He did what he needed to do in an efficient & professional manner.”
– Forman F.
“Your team is always wonderful. Kind, efficient, helpful, & more. Chaves installed our original HVAC system when we built our house over 20 years ago & have been doing routine maintenance annually ever since. And if there’s a problem, they send someone here pretty quickly. I recommend them highly!”
– Katherine S.
“Always pleased with your techs. They take time to make certain you are satisfied, and kind enough to answer questions.”
– Jayne E.
“Today Al Gibb came to service our main Air-Conditioning unit as well as four Mitsubishi units. He was fantastic. He arrived punctually at the estimated time given, he was exceedingly polite, and (given our current circumstances) he was appropriately cautious about all interactions with our family. I am also convinced he did a thorough and professional job in servicing the units. We would welcome him back any time.”
– Carolyn H.
“Fine experience very polite serviceman.”
– Margaret S.
“Danny Bapista was very polite and very thorough with each of our three inside wall units as well as the outside main unit. He answered all our questions without hesitation. We feel confident that our air conditioners will continue to serve us well!”
– Susan P.
“Tech was on time, was polite, was careful, and got the job done. Can’t ask for more.”
– David W.
“Was able to answer my questions regarding compatibility and installation of a smart thermostat”
– Mario P.
“My experience with Chaves today was nothing short of stellar. The owner of the company made it his personal business to come out and repair our air conditioning system when he found out that we had a child who suffered from extreme asthma, and he did this during an extremely hot and humid time when the company was completely booked. I am absolutely floored and 100% satisfied as a customer. I recommend Chaves HVAC to anybody and everybody. Thank you Andre and thank you Chaves HVAC for being the absolute best!”
– Colin P.
“The owner came out to repair our air conditioner on the same day we called in with a problem. He methodically reviewed the problem and quickly determined the needed solution which he then implemented. The air conditioner is now working fine. Outstanding service!”
– Paul L.
“Technician was thorough, courteous, and completed the maintenance on our split systems to the excellent service we have always experienced with Chaves Heating and Air Conditioning.”
– Howard A.
“It was my first time having someone come from between 10 – 12, as I usually have the first appointment in the morning. As I was having a tea party, it was important that the serviceman come on time and he did. You always have lovely, well trained young men, who come to the house, and it is a pleasure to do business with you.”
– Linda S.
“Today I had my yearly maintenance for my A/C.
Albert was prompt, friendly and very efficient.
He did tell me that my pump was running slowly.
He showed me the pump, explained in detail how it worked.
He showed me the safety backup, and felt it was fine for me to wait until my next service date in November for my furnace.
I have dealt with Chaves for the last 12 years and have been very pleased with their service..”
– Mady M.
“TJ located and fixed the problems.
Still need to do the heating service”
– Sandra W.
“The serviceman was excellent. He took the time to go over everything he did. He knew his “stuff”.”
– Gene L.
“Mark was probably the most knowledgeable, careful, and thorough CHAVES technician I have ever had. He said that he has been working for you since 2004, and it showed. He explained and answered every question I had. I will be asking for him by name in the future! I certainly hope you will use this review for promotion purposes.
Regards, Dr. Kent B. Pandolf”
“We were very happy with the service from TJ Swanfeldt. He was able to fix our air conditioning unit very quickly. We were afraid we were going to need a new unit. We called in the morning and were serviced before 6:00 PM. We were very pleased.”
– Anthony D.
“Always a pleasure to have one of your technicians checking the system!”
– Elizabeth K.
“The young man who did the service for me today was very polite, helpful, and knowledgeable. I have been using Chaves for many many years. I am always happy with this service.”
– Jean M.
“Excellent service person. Fast service & took care of problem”
– Marcia L.
“Great service…….on time, efficient and professional!”
– Joan L.
“As always with this company, a very efficient, pleasant, and on-time service call, this time with a knowledgeable technician named TJ. This company simply does a good job and does it with a bit of old fashioned work ethics.”
– Len Z.
“These guys are great, quality work, covid-aware, follow through is excellent. I highly recommend Andre Chaves and his crew.”
– Glenn A.
“Fast service Found the issue very fast and fixed took1/2 hour max.
Thank You”
– Rich C.
“Chaves had a repairman here within an hour to fix our furnace on a Saturday. The problem was quickly diagnosed and fixed promptly. We highly recommend their services.”
– Warren E.
“We were very pleased with Chaves from start to finish. Nelson spent a lot of time with us designing a heating system to work well in a tough spot.
The installers were top-notch, and professional, as well–good job!”
– Don W.
“Satisfaction on repair of thermostat — number 5 (highest). The technician was very good on determining the solution — repair wire separation.”
– David C.
“Olusola and his partner did a great job (as usual).”
– John W.
“From meeting with Nelson at the start, to Mark and his two other worker the experience was great.
Nelson provided me with valuable information that 3 other companies had not and also agreed with me about issues I felt were important.
Mark from installation is a very hard worker who communicates frequently to see where you want things placed and such. Very pleasant and answered all questions for me. Mark had a couple different guys who worked with him on different days. All polite. They clean up after themselves. There price was a bit higher than a few other companies but I felt it was worth it.”
– Cheryl C.
“Esan was very polite and on time. I had forgotten to reset the timer for the filters and he reminded me how to do it. The are was very clean after he left.”
– Joseph R.
“Chaves as always demonstrates the best in customer service and professionalism. A reflection of their management from top down (Hudson, MA location). We have been customers for 22 years. Thank you!”
– Ray C.
“Mike had had a busy day, arriving a bit late. Explained when I had to leave to go elsewhere, he noted that the furnace checkup could be done in that time frame. Which indeed it was. He was polite, concerned, and efficient. He explained clearly what he had done and was willing to answer questions. He seemed to be the ideal serviceman! And I got to my appointment on time!”
– Beverly D.
“I had a need to control my thermostat via wi fi and service was immediate and performed to perfection.
Instructions provided on operation and I am now good to go!!”
– Joe D.
“I have been on a contract with Chaves for several years now for both my AC and furnace. The folks they send in for maintenance are great and very well trained in their field. I would recommend Chaves to anyone and give them a ***** rating.
Well done! Thanks!
– Mary (Betsy) Kurbs”
“Excellent service!
Mr. Babtista did a great job. He is a true professional and a gentleman.”
– Tony M.
“We are more than pleased with the cleaning service performed this morning on our Mitsubishi Electric Cooling & Heating system. Technician, Richard Rumson, went above and beyond to make sure our unit was cleaned and working like new. He took extreme care in his operation, and worked neatly and methodically from beginning to end. Richard was very courteous, polite and carried on friendly conversation. He answered all questions and had very helpful recommendations for running the unit. His assistant, Jose Muniz was also very friendly and both left making sure everything was clean and secured. EXCELLENT SERVICE!!!”
– Peter & Ann C.
“Chaves was prompt in returning my initial call and we quickly scheduled an on-site inspection. The agent was thorough in providing options and a recommendation for a service offering. He responded to a variety of questions as we secured multiple quotes from other vendors for the work. We are thrilled to have selected Chaves, as the work product, support and diligence were all wonderful. The installation was seamless and we are excited to trust in our home heating system again.”
– Francis C.
“We can not say enough about your representative Nelson. He really took the time to assess our needs and to fit us with the best solution for our air conditioning needs. With the exception of a few little hick-ups we are well pleased with the service of this company. I would recommend you in a heart beat. Your service is beyond compare and we did consult another hvac company and hands down your company is the best.”
– Brad & Deb G.
“Chaves has always been great. Customer service and techs are all friendly, knowledgeable and fair pricing. Even during emergency repairs in arctic temps during the holidays and in a heatwave! Highly recommend!”
– Kim & Matt B.
“Efficient and thorough. Very happy with the service and being informed about how the system was performing. A happy customer.”
– Fred D.
“Esan performed our annual a/c maintenance today. He did an outstanding job. He is polite, friendly, professional and neat. He also took the time to thoroughly explain our maintenance plans options. He is a wonderful asset for your company.”
– Andy W.
“I have had Richard several times as the tech do furnace and AC maintenance. I just want to say, he goes the extra mile….he is the BEST! Always pleasant, courteous, and explains everything to me. I couldn’t be more pleased! Thank you Richard…you rock!”
– Deb D.
“Chaves installation crews are courteous and professional. Though we initially had issues with the interior units of the mini-split system, Chaves worked with the manufacturer to determine that the issues were a problem with the particular model. Replacement with a different model was promptly scheduled once this was determined. The replacement fully solved the problems we have encountered and we are very pleased with the units. I wholeheartedly encourage those who are trying to reduce their dependency on fossil fuels or merely increase the comfort of their home to consider Chaves HVAC and mini-split air-source heat pump systems.”
– Mark H.
“Thank you so much for your fast service and knowledgeable techs. We have an odd set up for our heat system and everyone recommended Chaves because you knew about the set up in our condos. Everything went great, and great recommendations for the future since I am a new condo owner!”
– Kristy P.
“The upstairs temp unit read OFF and I could not get the heat mode or the heat to work. A very nice gentleman named Will called me right back, asked me a few questions and helped me find the reset button. I pressed it and the unit and the heat turned back on. From the time I placed a call, talked to Will and had my heat back took no more than 15 mins. Thank you so much.”
– Druanne D.
“I can’t say enough about our experience with Chaves HVAC. From the quoting process to the job being completed, they were incredibly professional. You can tell that when they are asking you questions about your current situation and what you hope to accomplish with their help, they aren’t asking you so they can qualify the opportunity, they are asking you so they can help you find the right solution . The folks who came in to install the unit were punctual, hard working and very professional. The work was completed ahead of schedule and you can tell these folks take pride in their work. I would highly recommend this organization to anyone who is looking for quality work and second to none customer care.”
– Juan O.
“Matthew and Daniel did an excellent job explaining the maintenance contract and the service being performed on my gas furnace. I've been with Chaves for over 16 years and have always been pleased.”
– Paul C.
“Professional, efficient, informative, and reasonably priced. Very pleased and impressed with my service call today. Thank you!”
– Michael t.
“Larry, like all of your technicians, was not only capable, but personable and considerate, as well. I would recommend Larry to anyone, and hope that you appreciate what a conscientious employee he is. I would also recommend Chaves in the highest possible terms. Chaves has done a magnificent job maintaining our heat pump, as well as repairing it when necessary.”
– stephen t.
“We called your emergency service early Thanksgiving morning, a VERY cold day. The answering service greeted us courteously and indicated that a service person would call shortly. That is exactly what happened. Within the hour, Esan was here. He promptly found and fixed the problem.
Esan presented as a polite and knowledgeable service technician. We were most grateful to receive such polite, prompt and expert service on a holiday morning.”
– Phil and Helen B.
“We had an excellent experience with Chaves for our AC install. From our initial inquiry to the final call to pay the invoice, we experienced superior customer service. The time spent to educate us on the products and services so we could make an informed decision went above and beyond. I really can't say enough about how positive our experience was with Chaves. Highly recommend!”
– Robin Z.
“I found everyone at Chaves I dealt with to be very customer-focused and technically sophisticated. From making the appointment with the front office, to the excellent work performed by the technician Olusola Esan to the billing/pricing information Donna provided. I would recommend them without qualification!”
– Ilene R.
“Lanre was great, explained everything that he was doing. He also explained the services Chaves provides.
I have recommended Chaves to a friend.”
– Grace D.
“Had scheduled time for furnace annual maintenance, office called to say technician could came early, that was great. Technician was extremely professional, efficient to complete service in a timely manor.”
– Barry B.
“Richard did a great job of replacing a significant component of our Trane furnace under the extended Trane warranty.
Thanks Richard”
– steven H.
“The service performed by Richard, very thorough and knowledgeable.”
– Gerald H.
“Impressed by Larry's work ethics. He checked Furnace and A/C”
– Maureen V.
“Special thanks to the team at Chaves for wonderful service – from my initial call into the office to report AC issues during the heat wave, to the technician's articulate and pleasant nature during the repair. During a period of high call volume due to extreme heat it's easy to let stress impact your serviceability, but I experienced extreme professionalism and solid communication. Thanks for an all-around job well done.”
– Carla R.
“We have two separate central A/C units serving our home. When one of the units failed two years ago we called a well respected local repair/installation HVAC company (not Chaves) who performed the repair (a dead capacitor).
Earlier this year Chaves was low bidder on a new furnace for our home and did a great job on the install on short notice, so when our other A/C unit suffered a similar failure (a dead capacitor) during the biggest heat wave in recent New England history we called Chaves. They fixed the problem within 24 hours despite the high demand for HVAC repairs during the heat wave and, most amazing, billed us two and a half times LESS than the company that repaired our other unit in 2016 for the identical problem!
Chaves should always be your first stop for HVAC issues – excellent techs, fast service and very fair pricing!”
– Steve C.
“Since having the Mitsubishi ductless system installed a few years ago, we have been very impressed with the level of professionalism of the people you have working for you. Everyone we have met or talked to on the phone have been extremely polite, helpful, and caring that we are satisfied with what we want. Your customer service is superior and in the society we are living in that is just about unheard of.”
– Sue P.
“Ricky explained the new service plan and helped me choose the best one for my needs. He serviced both my gas forced-air heating system and my central AC system. A few things came up during the maintenance and he explained what needed to be done and why. He also answered a few questions for me. Ricky was knowledgeable, friendly, and very good at what he does!
I got calls to confirm the scheduled appointment and another call when the technician was on his way. I chose Chaves to replace both my furnace and central AC years ago and I've been using them for maintenance ever since. I'm very pleased with their service!”
– Caitlin B.
“Will H. was just at the house troubleshooting a gas smell that turned out to be a large birds nest clogging the flu pipe, he cleaned it out and replaced the flu cap on the roof to prevent future nests. Will was very professional, knowledgeable and personable and didn't mind me looking over his shoulder and asking questions. Thank you for the quick response and great staff.”
– John M.
“Excellent response time. Quick turnaround on the needed part. Timely and professional installation. These people understand the importance of customer service.”
– R S.
“Just wanted to highly recommend Chaves HVAC. Before/after photos of my latest energy efficiency upgrade. (Navien OnDemand hot water). Chaves performed the work promptly and flawlessly. I'd gotten a quote in Jan, thinking about it, then weekend wind storm caused power surges that fried electronics atop the old tanks (also fried my refrigerator and garage door opener). Chaves fit me in within 24 hours of my call, and got it done without a hitch. Hot water again! (Mass Save rebate eligible too).”
– Bill S.
“Jacob Marshall and Kevin did the usual Excellent Chaves maintenance on our original Buderus. We look forward to the replacement of the air inlet pipe, Venturi, and the gaskets, seal and seal set as Jacob suggested.
Thank you for providing us with excellent, professional service.
Sincerely,
– John and Patricia G.
“Chaves responded quickly to resolve a failure of my gas furnace. Effectively diagnosed the problem and sent technician to do the repair in less than one day.”
– Robert L.
“Job well done! We had a little miscommunication regarding when payment was due. I thought it was fair to pay, in full, after the inspections.
Again, job well done and I would both refer and call on you again.
Thanks,
Steve”
– Stephen F.
“Good experience with sales, installation team and followup.”
– Robert D.
“My entire experiece with Chaves was excellent. We had problem with fernace in on cold morning and we called. They called back in a few hours and sent someone to examine the problem, they told us how to get by exsiting problems and backup options. On second day, they sent someone to evaluate the situation in details. the technician suggested to replace this 25 years old furnace with a more efficient one. Chaves provided a quotation within one day. We decided to move forward and installed the wonderful system within a few days. We are very happy about the price/performance of our new firnace, the process of the installation, communication thru the process, and friendly services.”
– Tsai J.
“Picked the right company. In and out in less than four hours”
– Thomas S.
“Mike and Al replaced my furnace, installed a new central ac system, and also installed a new humidifier. These guys did an excellent job – my furnace was original to my home built in the 70's so it was somewhat of a tricky install – and they did an amazing job in a very timely fashion.
I highly recommend these guys!”
– Rob S.
“Owner Manny Chaves managed to fit us into a packed schedule to come and get my Climatemaster geothermal heat pump running right after the Christmas holiday. Clearly a methodical guy who understands the way the entire system works and potential things that could go wrong- and our experience has been that this expertise is not always easy to find. Glad to be back up and running and glad to have Chaves HVAC in the contact list as a local Geothermal expert!”
– John P.
“The team was prompt, professional, and very easy to work with. They answered all my questions, eased any concerns, and installed the unit to meet my expectations and preferences. Will definitely be using Chaves again.”
– Ryan L.
“Service was fast, clean and efficient. I was pleasantly surprised at how quickly I was able to get an installation appointment. The two technicians from Chaves (I believe one was TJ, and I missed the other's name) were friendly, professional, worked faster and cleaner than expected, and were very respectful of my home. I'd highly recommend your service to others.”
– Adam G.
“The complete replacement of two HVAC systems went very smoothly. From the proposal process through to the initial startup the Chaves team has been professional, courteous, and respectful of my questions and requests. I am very satisfied with the workmanship of the installation and the followup help with the MassSave rebates.”
– Don A.
“I want to thank Chaves for the professional work they performed installing our totally new
HVAC system. The entire installation was completed in one day, as Joe Chaves had promised. The installers were neat, efficient, and courteous. We are thrilled with the efficient performance of the TRANE system. Joe even completed the required paperwork for our energy rebates. I would highly recommend Chaves for great service.”
– Marty L.
“We are very happy with our new boiler and hot water heater. From the second we met with Joe to give us a quote we saw the difference with Chaves. I had received a few quotes from other quotes and Joe was by far the most professional and gave us the only detailed quote. He also answered several questions on the weekend within 20minutes each time. I can't say enough about how great Joe was and he was definitely the reason we chose Chaves initially.
Then when the crew showed up to install the system they were great. The guys explained everything in detail to me and then they did a great job installing the system.
We are very happy we chose Chaves and I will definitely recommend them to everyone I know!!!”
– Gerry M.
“Had Chaves as my HVAC provider for 16 yrs. Theyve installed AC and a new furnace. They are all prompt, honest, neat and efficient. Every service person has been great and theyve rescued me a few times at horrible hrs. Cant say enough about how good they are”
– Marie R.
“Jacob took care of my furnace tune up. He is a very knowledgeable technician who took care of my service in a very professional and respectful manner.
Jacob is mature beyond his years and has excellent people skills.”
– John H.
“I had an emergency with my air conditioner system, called the company they were fast and efficient to solve the problem. The company sent to my home a very experienced professional, who was patient to explain what was going on, how I could prevent that from happening again, and did a very careful and well done work.”
– Miria B.
“To Chaves Customer service,
I just want to thank Chaves Heating & A/C, for the recent heating maintenance service you have provided to our home today. We have used Chaves Heating since 2010 for all our home needs and they go above and beyond the call of service. They have an excellent crew that are experienced and dedicated to the homeowner. Mark the technician performed an excellent job today and resolved any possible issues he may had. I really appreciate all that you do. Thank you.
Sincerely,
Andrew and Nancy Tivnan”
– Andrew T.
“Everything went faster than we expected and without a hitch. Installers arrived on time and did a great job and cleaned up when finished. The whole process was very efficiently done. We are happy to recommend Chaves to others and have done so.”
– George G.
“The service tech, Jacob, just left my house. He was on time and courteous and he made sure to put on his shoe covers. I have had this heat pump for 10 years now. He answered all of my questions re: life expectancy of the unit and the components of it really well. He told me that he thinks that the system remains in good shape and when I do want to replace it there are several more options available now than there were 10 years ago. And, he did it all in plain English! Kudos to Chaves and Jacob.”
– Maureen D.
“I wanted you to know that your service man Esan was excellent as always and I appreciate his expertise. He was very thorough and explained to me everything he did as he worked through it. I now have a better appreciation for what my yearly service does for the efficiency and life span of my AC system.
Thank you
Rob L”
– Rob L.
“Called and got a service tech to come to my home within a few hours. I was impressed with the woman who answered the phone; she was very helpful and professional. She told me what to expect and that is exactly how things were done.
"Dan" the tech, arrived when expected. He diagnosed and completed the repair in less than 30 minutes.
He had us back in cool air so fast !!!”
– Sue F.
“Joe, meant to contact you earlier to let you know that we were pleased with the installation of the second story furnace and air conditioner. Your installation team was very nice and easy to have in the house (important), and the electrician and gas guys were also very nice. Actually, the electrician replaced a GFI box on the outside of the house without even saying anything about it. Apparently they found an issue with the box and went ahead and replaced!
Thanks very much for your attention and your company’s service! The AC is working well and we will assume that the furnace will too!
David”
– David H.
“I wanted to follow-up on an AC request I made a month or so back – we tried unsuccessfully to revive our old system and worked with several different companies to get the repairs and estimates, etc during the process. I won’t bash anybody on here of the companies that deserve a bit of bashing (!) but I will say that Chaves was FANTASTIC to work with – there’s a reason why their yard signs are all over town – they are prompt, courteous and efficient and knowledgeable. Joe Chaves came over several times during the process and was available via phone for any questions. He worked with us to figure out MassSave Rebates and explain his system recommendations thoroughly. I am impressed with their company and highly recommend Chaves for any AC work you might have!”
– Doreen N.
“Chaves HVAC was a strong referral from my prior company. As a first time customer they provided prompt and efficient response to repair my leaking AC. The tech had the expertise to identify the problem quickly, keeping me informed of what was needed and the cost. A very good first impression.”
– Ken B.
“The team that showed up was courteous, clean, and explained everything. TJ was really great.”
– Shannon C.
“Dave Piper came promptly and he very efficiently diagnosed the air conditioner problem as a dirty coil and burnt wire. Dave repaired the AC quickly and professionally. I give 5 stars for an excellent, highly competent Chaves employee, Dave Piper.
* I am a loyal Chaves customer since 2008″
– Colleen R.
“Of all the five heating contractors that came to my house, Chaves Heating was the ONLY company that did a heating/cooling calculation of my house. I value promptness, thoroughness and honesty.”
-G.L.
“Service second to none. Installed same day with concern for heat in our home in the middle of winter. Excellent job.”
-S.S.
“I am writing to tell you about the great service we received from one of your technicians. He was the only technician out of 5 from 2 different companies that was able to figure out what was wrong with our heating system after a 2 year struggle. The technician asked all the right questions and through his persistence was able to solve a long time problem for us.
We appreciate good service when we get it. Please give our thanks to your staff.”
– M.C.
“Just a note to thank you for your consistent quality of service. I called 45 minutes ago because my heat was out. 15 minutes later Derrek arrived and quickly diagnosed the problem. He took the time to clearly explain what the problem was with my system in terms that a non-technician like myself could understand. This isn’t unusual – it’s what I’ve come to expect from anyone you have sent since we first moved in to town seven years ago, and it is why I will always call you first and refer you to others.
-D.W.
“I just wanted to let you know how wonderful your service technicians were to me on Sunday. We had a frozen coil in the air handler in the attic and both technicians I talked with were extremely patient and helpful during our very stressful time. I am very happy that we have Chaves to call on.
-M.W.
“Chaves was absolutely fabulous – truly professional with a genuine work ethic.”
-L.R.