Consistent Quality of Service
“Just a note to thank you for your consistent quality of service. I called 45 minutes ago because my heat was out. 15 minutes later Derrek arrived and quickly diagnosed the problem. He took the time to clearly explain what the problem was with my system in terms that a non-technician like myself could understand. This isn’t unusual – it’s what I’ve come to expect from anyone you have sent since we first moved in to town seven years ago, and it is why I will always call you first and refer you to others.