CUSTOMER TESTIMONIALS

Read customer testimonials from Chaves Heating & Air Conditioning customers in Hudson, MA and the surrounding areas.


“Special thanks to the team at Chaves for wonderful service – from my initial call into the office to report AC issues during the heat wave, to the technician's articulate and pleasant nature during the repair. During a period of high call volume due to extreme heat it's easy to let stress impact your serviceability, but I experienced extreme professionalism and solid communication. Thanks for an all-around job well done.”

– Carla R.

“We have two separate central A/C units serving our home. When one of the units failed two years ago we called a well respected local repair/installation HVAC company (not Chaves) who performed the repair (a dead capacitor).

Earlier this year Chaves was low bidder on a new furnace for our home and did a great job on the install on short notice, so when our other A/C unit suffered a similar failure (a dead capacitor) during the biggest heat wave in recent New England history we called Chaves. They fixed the problem within 24 hours despite the high demand for HVAC repairs during the heat wave and, most amazing, billed us two and a half times LESS than the company that repaired our other unit in 2016 for the identical problem!

Chaves should always be your first stop for HVAC issues – excellent techs, fast service and very fair pricing!”

– Steve C.

“Since having the Mitsubishi ductless system installed a few years ago, we have been very impressed with the level of professionalism of the people you have working for you. Everyone we have met or talked to on the phone have been extremely polite, helpful, and caring that we are satisfied with what we want. Your customer service is superior and in the society we are living in that is just about unheard of.”

– Sue P.

“Ricky explained the new service plan and helped me choose the best one for my needs. He serviced both my gas forced-air heating system and my central AC system. A few things came up during the maintenance and he explained what needed to be done and why. He also answered a few questions for me. Ricky was knowledgeable, friendly, and very good at what he does!

I got calls to confirm the scheduled appointment and another call when the technician was on his way. I chose Chaves to replace both my furnace and central AC years ago and I've been using them for maintenance ever since. I'm very pleased with their service!”

– Caitlin B.

“Will H. was just at the house troubleshooting a gas smell that turned out to be a large birds nest clogging the flu pipe, he cleaned it out and replaced the flu cap on the roof to prevent future nests. Will was very professional, knowledgeable and personable and didn't mind me looking over his shoulder and asking questions. Thank you for the quick response and great staff.”

– John M.

“Excellent response time. Quick turnaround on the needed part. Timely and professional installation. These people understand the importance of customer service.”

– R S.

“Just wanted to highly recommend Chaves HVAC. Before/after photos of my latest energy efficiency upgrade. (Navien OnDemand hot water). Chaves performed the work promptly and flawlessly. I'd gotten a quote in Jan, thinking about it, then weekend wind storm caused power surges that fried electronics atop the old tanks (also fried my refrigerator and garage door opener). Chaves fit me in within 24 hours of my call, and got it done without a hitch. Hot water again! (Mass Save rebate eligible too).”

– Bill S.

“Jacob Marshall and Kevin did the usual Excellent Chaves maintenance on our original Buderus. We look forward to the replacement of the air inlet pipe, Venturi, and the gaskets, seal and seal set as Jacob suggested.
Thank you for providing us with excellent, professional service.
Sincerely,

– John and Patricia G.

“Chaves responded quickly to resolve a failure of my gas furnace. Effectively diagnosed the problem and sent technician to do the repair in less than one day.”

– Robert L.

“Job well done! We had a little miscommunication regarding when payment was due. I thought it was fair to pay, in full, after the inspections.

Again, job well done and I would both refer and call on you again.

Thanks,

Steve”

– Stephen F.

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