Testimonials Articles
“The problem was identified and promptly fixed by the technician. After fixing the problem, he explained what had caused the malfunction. He was courteous, communicated clearly and was very professional. Thank you.”
Continue Reading“Matt is always very polite and knowledgeable”
Continue Reading“Matt did an excellent job repairing the sloppy work of a previous company (which caused ceiling damage). I highly recommend Chaves for their professionalism and thoroughness.”
Continue Reading“Great service, your the best, thank yiu”
Continue Reading“Technician was very informative and knowledgeable.”
Continue Reading“Technician was very informative and knowledgeable.”
Continue Reading“TJ Swanfeldt performed the maintenance on our gas furnace very well. After completion, he reviewed all of the work that he had performed in easy to understand terminology. TJ was courteous in our discussions and left the work area clean.”
Continue Reading“Awesome staff and responsive when in need!”
Continue Reading“Rob was very efficient and solved the problem in a very short time. Thanks Rob!”
Continue Reading“My furnace conked out when the outside temp was 26 degrees. It was a Sunday and Chaves was not open. I pressed the number for an emergency and gave the person the information. I did receive a call and because this was my only heat source he came to my house. He fixed the problem…
Continue Reading“From when I called in to when Mark came was only a couple hours. Mark was professional, courteous, explained what he was going to do any why and met his projected estimate. Chaves technicians have always been top notch. Thank you.”
Continue Reading“Excellent service. Friendly and helpful tech. Clearly explained everything.”
Continue Reading“Matt Coyle was on top of his game. I had a visit by him in the past. Was glad to see he was assigned to my need again. Personable & knowledgeable. Keep up the good work!”
Continue Reading“Eric was very professional and knowledgeable and did a great job!”
Continue Reading“Eric was very professional and knowledgeable and did a great job!”
Continue Reading“GREAT SERVICE AND SUPER FRIENDLY. I have been using Chaves for many years and I’m very happy.”
Continue Reading“GREAT SERVICE AND SUPER FRIENDLY. I have been using Chaves for many years and I’m very happy.”
Continue Reading“It was great, thanks.”
Continue Reading“Mark was friendly & explained what he was doing to repair water heater by replacing an old sensor. The part was preordered so repair was quick & effective”
Continue Reading“Mark was friendly & explained what he was doing to repair water heater by replacing an old sensor. The part was preordered so repair was quick & effective”
Continue Reading“Mark arrived for scheduled appointment on time. He had previously ordered a water heater sensor & he was able to replace the part quickly & get our hot water working again Very knowledgeable technician & explained what was wrong as well as general details of boiler functioning”
Continue Reading“Kyle was very helpful and explained everything to me. It’s nice to not worry about your boiler!”
Continue Reading“Kyle was very helpful and explained everything to me. It’s nice to not worry about your boiler!”
Continue Reading“Kyle was very helpful and explained everything to me. It’s nice to not worry about your boiler!”
Continue Reading“Eric was very knowledgeable and was able to answer my questions in a clear and concise manner. I was very impressed with this young man.You have a fine representative for your company in Eric”
Continue Reading“I came home from an appointment to no heat I called at 3:00 and Dwayne was here at 4:00 and fixed the problem. This is always the excellent service from your company and I will always rely on you. Thanks for the prompt setvice.”
Continue Reading“Friendly and professional service on our gas boiler. First time we’ve needed this service in the area and Chaves came highly recommended. Very satisfied with the experience.”
Continue Reading“Excellent as always!! Matt was great at explaining the service and so nice!”
Continue Reading“Excellent as always!! Matt was great at explaining the service and so nice!”
Continue Reading“Awesome service with professionalism and integrity in addressing a simple warranteed item fast and efficiently. Corey is a credit to his profession!”
Continue Reading“Excellent work by Matt. Very thorough and expertly answered all of our questions. Highly recommended!”
Continue Reading“Service man was highly knowledgable and helpful about our furnace and fixed the problem. He gave me useful tips about operation and diagnosis when it might malfunction in the future.”
Continue Reading“Christine promptly called on Monday morning to acknowledge the service call scheduled via online that a technician will show up. Svc technician Rob promptly showed up on time same day and Diagnosed root cause quickly and fixed the issue, keeping me updated with progress. Job well done”
Continue Reading“Very polite and professional. The maintenance service is done quickly.”
Continue Reading“Kyle was great & efficient”
Continue Reading“Very professional”
Continue Reading“Dwayne was very efficient and communicated the status of my system. Glad to know everything is working was it should.”
Continue Reading“Eric did a great job with out furnace checkup. Completed work and left work area cleaned up. Also explained everything and helped with question on filters and sizes.”
Continue Reading“Matt was fantastic!! What a nice guy. Informed me of my furnace problem and answered all of my questions. Very Happy with Chaves!”
Continue Reading“Excellent service. Technician was courteous and knowledgeable.”
Continue Reading“Rob was very efficient and helpful. I hope to see him again.”
Continue Reading“I have had Chaves do maintenance on both my heating and central air conditioner systems for the last 13 years. My system is located in a very difficult and tight area to reach. Service individual(s) have always had a positive attitude and get the maintenance completed in a timely manner. I would highly recommend Chavez.”
Continue Reading“Eric M was on time, courteous and answered any questions I had.”
Continue Reading“Professional team, on time, and curteous and at a good value for the price. Identified the issue and fixed it within minutes. Couldn't ask for a better experience.”
Continue Reading“Very nice and knowledgeable technician”
Continue Reading“Very satisfied with the service provided by Chaves, from installation to maintenance”
Continue Reading“Technician Matt Coyle was efficient, extremely knowledgeable, courteous, inspired confidence…a very positive experience, thank you”
Continue Reading“Very good, showed up right on time. Wore shoe protectors. Very polite, prepared, and communicative.”
Continue Reading“I just had my annual inspection and maintenance on my gas furnace for this coming heating season. The technician, TJ, is by far one of the best and most efficient technicians that I have had the pleasure of dealing with in any capacity in any business. I highly recommend Chaves to anyone looking for a…
Continue Reading“Very polite, efficient, answered all my questions, with a smile. Great job!”
Continue Reading“We had a compleat replacement of both a propane furnace and a central air conditioning unit. Dealing with Chaves was very easy and Malissa was always very helpful. The crew was excellent, clean, and considerate. We are very pleased with the installation. A job well done.”
Continue Reading“Having used Chaves before, I requested Dwayne because of his knowledge of my systems and his friendly personality while working in my home. His communication with me was excellent and his work was very efficient. I had 2 boilers and 1 furnace done on the same day. Very satisfied and will request Dwayne again when…
Continue Reading“We were just having our annual furnace maintenance. The tech arrived early, which was even better for us. He checked the furnaces and the water heater. Answered any questions we had and we were done.”
Continue Reading“Timely, efficient, comprehensive, informative.”
Continue Reading“Eric was excellent! Clear & concise answers to my questions. Helped me to think ahead re the life span of our Boiler. Pleasant and courteous interaction.”
Continue Reading“Erik did a great job! Courteous and knowledgeable. Good job!”
Continue Reading“Matt was on time and efficient. Explained scope of service and overall condition of heating unit”
Continue Reading“Very prompt and professional.. Better than others I used in the past.”
Continue Reading“Courteous and professional technician who was prompt and capable.”
Continue Reading“Prompt arrival, pleasant and efficient.”
Continue Reading“Annual early season checkup and maintenance performed today. The technician, Matt, was by far one of the most thorough and best I’ve experienced. I could not be more pleased!”
Continue Reading“Corey was great! Have Never had a bad experience with them, in almost 10 years!”
Continue Reading“On time and very professional.”
Continue Reading“Dwayne called ahead and was prompt. Was very thorough in the maintenance process and answered questions I had regarding replacing my current AC system, though running good, is about 15 years old. He processed my Maintenance Membership Program renewal before he left. Very professional.”
Continue Reading“Matt took the time to carefully examine and clean the units finding one small issue he fixed and even changed a filter for me. He was pleasant, wore covers over his shoes, and made sure to show me how to clean the filters in the mini splits before he left. Very nice.”
Continue Reading“Eric was here today performing the annual check of the AC system. He arrived ahead of schedule (yeah), was super courteous, professional and clean. The entire visit lasted 45 minutes; the system is now all ready for the hot summer months.”
Continue Reading“I got a text and Kevin called to say he was on his way and expected time of arrival. Kevin was very professional and cordial. He explained his findings and said the system is in good shape .”
Continue Reading“Today we had our annual air conditioner service completed. The Chaves technician Matt was very thorough in the service maintenance and gave a detail report. Matt manners are very professional. We have used Chaves for 13 years now. We have peace of mind knowing that we have a service company to meet all our needs.…
Continue Reading“Always great service guys who take time to answer questions.”
Continue Reading“Mike took his time and did a good job maintaining our A/C ahead of the upcoming summer.”
Continue Reading“As always, the technician was punctual, cordial, and thorough.”
Continue Reading“Service was performed after hours. Dwayne Forbes is outstanding professional with excellent manners , great attitude and workmanship.Dwayne analyzed the situation with outmost competency and in a timely manner.”
Continue Reading“Great experience! We are a new customer and couldn’t be happier! Everyone involved was wonderful! Easy to set up appointment, arrived on time, very considerate techs and on time and on budget too! Highly recommend them!”
Continue Reading“Annual maintenance on multiple minisplits. Always done professionally with a minimum of hassle.”
Continue Reading“Super helpful! Explains in understanding way! Courteous! Timely! Keeps you informed! Awesome!”
Continue Reading“In the process of acquiring a furnace and water heater Nelson has helped us through the mass save program all the way to acquire a loan looking forward to instillation thanks Nelson and Chaves hvac”
Continue Reading“Excellent Service Technician. Very knowledgeable.”
Continue Reading“The technician came an hour after I called in even though I was on a waiting list. He clearly answered several questions I had about our system and thoroughly explained everything he needed to do. The technician was professional, yet very personable.”
Continue Reading“Technicians are always polite and courteous. They do their work promptly, leave the work area clean, and inform us of anything we need to know.”
Continue Reading“Isaac, the service tech, was very helpful and respectful of our health and property. He was extremely polite and answered all my questions.”
Continue Reading“Guys professional and efficient”
Continue Reading“Our technician, Matt, was prompt and courteous. He answered several questions related to the maintenance of our furnace. Good Job!”
Continue Reading“Esan was very thorough and knowledgeable about my boiler. He answered all of my questions and discussed my repair needs. I valued his recommendations, and he completely explained the invoice with me before departing.”
Continue Reading“Excellent service Very knowledgeable tech”
Continue Reading“TJ was excellent in every way. Thank you for your professionalism.”
Continue Reading“From scheduling to the actual service call, Chaves made it so easy. Their use of technology to communicate, in addition to phone calls, was exactly what I needed and wanted. They were very attentive, and now have us as a customer.”
Continue Reading“New customer to Chaves. The service tech was courteous and professional, asking me questions about how the system was performing, the last service, concerns I may have, etc. He explained a couple of items needing attention, and why. Thus far I am very satisfied.”
Continue Reading“Corey is very personable and professional. Great experience”
Continue Reading“Technician was very pleasant, explained recommended work well.”
Continue Reading“Excellent in all respects”
Continue Reading“Technician was very pleasant, explained recommended work well.”
Continue Reading“TJ showed up on time and began assessing what I described as symptoms. He checked and tested everything thoroughly and reported back that all systems were working properly, and further explained how and when the heat pump would work. I’m very satisfied with his engagement and testing, and confident the system will work thru the…
Continue Reading“This was my first time having Chaves to my annual HVAC maintenance. I chose them based on positive experience of neighbors. I was very pleased. The technician was thorough and did not rush. He also explained everything well. I look forward to having them do future maintenance and I would certainly not hesitate to contact…
Continue Reading“The team was informative, professional and quietly efficient.”
Continue Reading“Employee was friendly and professional. Completed the maintenance in a timely manner.”
Continue Reading“Guys called and showed up an hour early. Courteous, professional went straight to work finished up in an hour. Answered some curiosity questions I had on my AC unit which they winterized as well. Great job guys”
Continue Reading“Chaves is dependable, service-oriented, and treats customers with annual maintenance contracts as priority. These save money over time by keeping our air conditioning, humidifier, and gas furnace safe and efficient, operating at best capacity for longest reliable functioning. They also sell and install quality equipment for necessary replacements.”
Continue Reading“Service tech was within appointment window. Courteous and friendly, knowledgeable. Left everything clean and made sure I understood everything. Highly recommended company”
Continue Reading“Service was excellent. They came on time, explained what they were going to do and reviewed all they did at conclusion of visit. Signed up for next year already.”
Continue Reading“I had Isaac come for routine maintenance on my furnace. He is awesome!! Answered all my questions and I would highly recommend him again. I’ve had Chaves for 15 yrs now and am very satisfied with them!!”
Continue Reading“Responsive, professional, and courteous”
Continue Reading“Explained things very well”
Continue Reading“Wonderful prompt service!!”
Continue Reading“On time service – fast and efficient”
Continue Reading“Able to diagnose the issue, made the repair and have the system up and running. Thank You!”
Continue Reading“Issac and associate presented themselves professional. Performed the annual maintenance as part of your membership program and stated everything was fine and left.”
Continue Reading“Technicians arrived on time, were professional, explained what they were doing, recommended a maintenance plan to save me some money. They explained next steps and gave me peace of mind.”
Continue Reading“Issac was very thorough in his servicing our heat pumps.”
Continue Reading“Service was excellent and service man was polite, friendly, and extremely professional.”
Continue Reading“Friendly, good communication, good service”
Continue Reading“TJ was awesome to work with! Very thorough, friendly and knowledgeable.”
Continue Reading“Chaves was able to have a tech (Mark) at my house within hours of calling. He confirmed the problem, diagnosed, and replaced the defective part quickly and accurately. Great job, Chaves HVAC !!!”
Continue Reading“Quick Response. Neat, courteous & knowledgeable technician. Great job!”
Continue Reading“Technician arrived on time, was very polite, competent and efficient. He performed maintenance service on my gas furnace and on my AC. I will call again next time.”
Continue Reading“Very pleased with my Chaves HVAC experience. Would not hesitate to use them again.”
Continue Reading“I called at about 3:00 pm today to report a problem with my air conditioning. I was told I would be put on a half-hour call list to get a technician. Corey Menard showed up at about 3:18pm. He quickly found the problem and replaced the broken part. He checked all the voltages and removed…
Continue Reading“Corey is always professional, courteous and extremely helpful and patient.”
Continue Reading“Your tech, Esan, was very pleasant and helpful. He walked me through his plan of attack and spoke with me prior to replacing any parts. I was very comfortable with him.”
Continue Reading“Isaac was prompt, courteous and informative. We appreciated his excellent maintenance service on our AC.”
Continue Reading“Excellent Techs”
Continue Reading“The technician was knowledgeable and worked responsibility. Always have a good experience with Chaves!”
Continue Reading“I was happy Matt was able to come earlier than my scheduled time. He was thorough…I peeked… and answered the two questions I asked; one about two vents in my family room and one about billing. I am going to request Matt for my fall appointment; we both grew up in Maynard!”
Continue Reading“All the technicians that have come to do maintenance on my furnace & A/C are very good and know what they are doing!”
Continue Reading“Great tech, job well done. thank you.”
Continue Reading“Just before the onset of the first heatwave of the year, my AC system broke down. Chavez was on the scene as fast as they could. It took a while to locate the major problem, but they persisted over several days, even coming out at 7:30 pm on a Saturday night. Each of the Chavez…
Continue Reading“Older system and tech was very thorough and called for assistance when needed. Prompt and polite!!”
Continue Reading“Chaves is the BEST! I called on Friday during very early hot temps and was told how busy they were and our ac was still working just struggling to make temp and they said as soon as they were in our area they would fit us in . They called few days later came that…
Continue Reading“I was very pleased with the service. Communication was good, the technician arrived on time and the work was thorough. The technician (TJ) was patient and informative. I was very pleased.”
Continue Reading“Albert, as always, was excellent. He calmly explains everything. We are so sad to see him leave Chaves.”
Continue Reading“Tech Arrived on time. Did the maintenance and said all look good.”
Continue Reading“The technician was very friendly and seemed very competent. He know what he was doing. I did not like the fact that he spent a lot of time on the phone.”
Continue Reading“Excellent service, knowledgeable and friendly technicians.”
Continue Reading“Excellent experience, very friendly technician. Very considerate as well.”
Continue Reading“Excellent service as always! The technician, Matt Coyle, was punctual, knowledgeable, friendly, and professional.”
Continue Reading“On Tuesday 5/3 Issac and Matt (senior person…training Issac) did the spring tune-up on our AC. Just observing Matt it was apparent he spent time explaining various aspects of the tune-up procedure pointing out what to look for etc. I was impressed on how Matt showed/taught Issac.”
Continue Reading“Showed up quickly. Professional and courteous. Diagnosed that I needed a new thermostat and advised to get the same model online and install it myself since the new thermostats are incompatible with the 10 year old wireless interface on the furnace. This would be the cheapest fix.”
Continue Reading“Great technician very thorough”
Continue Reading“Mark was great. He listened.”
Continue Reading“Timely, courteous, great work.”
Continue Reading“Same day service for a non functioning AC unit. Unbelievably professional, smart, and efficient. Always the highest service standards. Can not recommend highly enough!!!”
Continue Reading“Our first time working with Chaves. Corey was outstanding, efficient, and so knowledgeable. We learned of several features about our AC that we didn’t know before. We’re very pleased with the service we received.”
Continue Reading“All service was very professional from beginning to end. Our technician, Esan Olusola, was very knowledgeable, made things very clear, and was very efficient. Thank you for the attention to detail all the way along.”
Continue Reading“Had Danny and Corey tune up/service AC unit on 4/8/21. They were professional, friendly and very helpful! Excellent service from both and always from Chaves!”
Continue Reading“Excellent. On time. Professional. Helpful. Answered questions about other services: gas fed generator”
Continue Reading“Sales manager Andre Chaves checked all areas of concern in our home. Both my wife Joan and I were more than satisfied with hearing of a cure to our problem using an ERV ventilating system or dehumidifier system. Although I have some concerns about the installation and venting over the garage door are coming up,…
Continue Reading“Great service and expert advice, as always. Have been with Chaves for 21 years and extremely happy with the Trane system they installed and their service/maintenance. The best.”
Continue Reading“Polite, professional, and extremely kind to this senior! Thank you.”
Continue Reading“On short notice, Chaves HVAC fit me into their emergency schedule and fixed my gas furnace that was not working on a real cold day. The technician was awesome and he diagnosed and fixed the problem in a short time. I will definitely use Chaves in the future and would definitely recommend them to anyone…
Continue Reading“Professional and courteous.”
Continue Reading“Nice, friendly and explained everything to my wife, when I arrived just as friendly, I was very impressed with the service!”
Continue Reading“Thank you!” – Neil F.
Continue Reading“This was just my annual check on the heating system. I appreciated the e-mail telling the technician was on his way. When he arrived he was friendly and requested I bump up the thermostat so he could run the tests. He was quick despite having to climb up and down the pull-down stairs to the…
Continue Reading“On time, thorough, professional, friendly. Well done!” – Tom H.
Continue Reading“The service technician (Mark) was all you would expect.. prompt, on time, respectful – wore booties inside the house, knowledgeable of the equipment and of the services to be provided today and future contracts, patient- I asked a lot of questions and he answered all of them. I would recommend Chaves’ business and especially Mark.”…
Continue Reading“Fast estimate. Excellent price. Installed new gas combo boiler/water heater in 2 days. The installation team was efficient, friendly, and professional. Couldn’t be happier with the installation!. I will be using Chaves for HVAC from now on.” – Jim R.
Continue Reading“Very good performance.” – Miriam J.
Continue Reading“With permission, they arrived before appointment time. They replaced the filter and checked the heating system. Both gentlemen were polite and friendly.” – Alan R.
Continue Reading“Dwayne arrived on time. He was very polite and professional. He and his assistance started the furnace tune-up immediately and completed all of the necessary tasks promptly. Dwayne informed us that the boiler was in working order.” – Michael M.
Continue Reading“I have been a customer for over twenty five years. Albert Gibb was very professional, clean and efficient. I am very happy with the service on my furnace today.” – John E.
Continue Reading“Good” – Charles Y.
Continue Reading“Efficient, thorough, everything explained.” – Terry S.
Continue Reading“Service for our ductless mini-split today was excellent. The two technicians were obviously knowledgable and professional. We certainly appreciate the Chaves company and we wish you all the best in the months ahead. Thank you!” – Mary H.
Continue Reading“Technician was friendly and performed the service efficiently despite the rain.” – Richard T.
Continue Reading“Esan arrived ontime and promptly introduced himself. He did a wonderful job – working the entire time. The house was left as he found it. He was very courteous and conscious of keeping his equipment from bumping into walls, etc.” – Cathy R.
Continue Reading“The Chaves technicians are always top-notch. Installation planning, installation, repair, annual maintenance, they always know what they are doing and do a great job.” – L S.
Continue Reading“The technicians came promptly and immediately got to work. Both technicians wore masks at all times and were careful to keep social distance. I was told that my units were working well, which matches my experience. The indoor technician cleaned the filters and vacuumed the indoor units. He noticed that one of my remotes needed…
Continue Reading“The technician Danny was thorough. Excellent experience again with Chaves!” – Tony N.
Continue Reading“Service person was efficient, masked, & polite. He did what he needed to do in an efficient & professional manner.” – Forman F.
Continue Reading“Your team is always wonderful. Kind, efficient, helpful, & more. Chaves installed our original HVAC system when we built our house over 20 years ago & have been doing routine maintenance annually ever since. And if there’s a problem, they send someone here pretty quickly. I recommend them highly!” – Katherine S.
Continue Reading“Always pleased with your techs. They take time to make certain you are satisfied, and kind enough to answer questions.” – Jayne E.
Continue Reading“Very friendly did good job!” – Maria R.
Continue Reading“Today Al Gibb came to service our main Air-Conditioning unit as well as four Mitsubishi units. He was fantastic. He arrived punctually at the estimated time given, he was exceedingly polite, and (given our current circumstances) he was appropriately cautious about all interactions with our family. I am also convinced he did a thorough and…
Continue Reading“Fine experience very polite serviceman.” – Margaret S.
Continue Reading“Danny Bapista was very polite and very thorough with each of our three inside wall units as well as the outside main unit. He answered all our questions without hesitation. We feel confident that our air conditioners will continue to serve us well!” – Susan P.
Continue Reading“Tech was on time, was polite, was careful, and got the job done. Can’t ask for more.” – David W.
Continue Reading“Fine” – Tom P.
Continue Reading“Was able to answer my questions regarding compatibility and installation of a smart thermostat” – Mario P.
Continue Reading“My experience with Chaves today was nothing short of stellar. The owner of the company made it his personal business to come out and repair our air conditioning system when he found out that we had a child who suffered from extreme asthma, and he did this during an extremely hot and humid time when…
Continue Reading“The owner came out to repair our air conditioner on the same day we called in with a problem. He methodically reviewed the problem and quickly determined the needed solution which he then implemented. The air conditioner is now working fine. Outstanding service!” – Paul L.
Continue Reading“Prompt courteous repair service” – Ursula L.
Continue Reading“Technician was thorough, courteous, and completed the maintenance on our split systems to the excellent service we have always experienced with Chaves Heating and Air Conditioning.” – Howard A.
Continue Reading“It was my first time having someone come from between 10 – 12, as I usually have the first appointment in the morning. As I was having a tea party, it was important that the serviceman come on time and he did. You always have lovely, well trained young men, who come to the house,…
Continue Reading“Very efficient, thorough and polite.” – Carol M.
Continue Reading“Today I had my yearly maintenance for my A/C. Albert was prompt, friendly and very efficient. He did tell me that my pump was running slowly. He showed me the pump, explained in detail how it worked. He showed me the safety backup, and felt it was fine for me to wait until my next…
Continue Reading“TJ located and fixed the problems. Still need to do the heating service” – Sandra W.
Continue Reading“The serviceman was excellent. He took the time to go over everything he did. He knew his “stuff”.” – Gene L.
Continue Reading“Mark was probably the most knowledgeable, careful, and thorough CHAVES technician I have ever had. He said that he has been working for you since 2004, and it showed. He explained and answered every question I had. I will be asking for him by name in the future! I certainly hope you will use this…
Continue Reading“Service provider was extremely helpful.” – Jane m.
Continue Reading“We were very happy with the service from TJ Swanfeldt. He was able to fix our air conditioning unit very quickly. We were afraid we were going to need a new unit. We called in the morning and were serviced before 6:00 PM. We were very pleased.” – Anthony D.
Continue Reading“Always a pleasure to have one of your technicians checking the system!” – Elizabeth K.
Continue Reading“The young man who did the service for me today was very polite, helpful, and knowledgeable. I have been using Chaves for many many years. I am always happy with this service.” – Jean M.
Continue Reading“Excellent service person. Fast service & took care of problem” – Marcia L.
Continue Reading“Great service…….on time, efficient and professional!” – Joan L.
Continue Reading“As always with this company, a very efficient, pleasant, and on-time service call, this time with a knowledgeable technician named TJ. This company simply does a good job and does it with a bit of old fashioned work ethics.” – Len Z.
Continue Reading“Technician was terrific.” – patricia w.
Continue Reading“These guys are great, quality work, covid-aware, follow through is excellent. I highly recommend Andre Chaves and his crew.” – Glenn A.
Continue Reading“Fast service Found the issue very fast and fixed took1/2 hour max. Thank You” – Rich C.
Continue Reading“Chaves had a repairman here within an hour to fix our furnace on a Saturday. The problem was quickly diagnosed and fixed promptly. We highly recommend their services.” – Warren E.
Continue Reading“We were very pleased with Chaves from start to finish. Nelson spent a lot of time with us designing a heating system to work well in a tough spot. The installers were top-notch, and professional, as well–good job!” – Don W.
Continue Reading“Satisfaction on repair of thermostat — number 5 (highest). The technician was very good on determining the solution — repair wire separation.” – David C.
Continue Reading“Olusola and his partner did a great job (as usual).” – John W.
Continue Reading“From meeting with Nelson at the start, to Mark and his two other worker the experience was great. Nelson provided me with valuable information that 3 other companies had not and also agreed with me about issues I felt were important. Mark from installation is a very hard worker who communicates frequently to see where…
Continue Reading“Esan was very polite and on time. I had forgotten to reset the timer for the filters and he reminded me how to do it. The are was very clean after he left.” – Joseph R.
Continue Reading“Chaves as always demonstrates the best in customer service and professionalism. A reflection of their management from top down (Hudson, MA location). We have been customers for 22 years. Thank you!” – Ray C.
Continue Reading“Mike had had a busy day, arriving a bit late. Explained when I had to leave to go elsewhere, he noted that the furnace checkup could be done in that time frame. Which indeed it was. He was polite, concerned, and efficient. He explained clearly what he had done and was willing to answer questions.…
Continue Reading“I had a need to control my thermostat via wi fi and service was immediate and performed to perfection. Instructions provided on operation and I am now good to go!!” – Joe D.
Continue Reading“I have been on a contract with Chaves for several years now for both my AC and furnace. The folks they send in for maintenance are great and very well trained in their field. I would recommend Chaves to anyone and give them a ***** rating. Well done! Thanks! – Mary (Betsy) Kurbs”
Continue Reading“Excellent service! Mr. Babtista did a great job. He is a true professional and a gentleman.” – Tony M.
Continue Reading“We are more than pleased with the cleaning service performed this morning on our Mitsubishi Electric Cooling & Heating system. Technician, Richard Rumson, went above and beyond to make sure our unit was cleaned and working like new. He took extreme care in his operation, and worked neatly and methodically from beginning to end. Richard…
Continue Reading“Chaves was prompt in returning my initial call and we quickly scheduled an on-site inspection. The agent was thorough in providing options and a recommendation for a service offering. He responded to a variety of questions as we secured multiple quotes from other vendors for the work. We are thrilled to have selected Chaves, as…
Continue Reading“We can not say enough about your representative Nelson. He really took the time to assess our needs and to fit us with the best solution for our air conditioning needs. With the exception of a few little hick-ups we are well pleased with the service of this company. I would recommend you in a…
Continue Reading“Chaves has always been great. Customer service and techs are all friendly, knowledgeable and fair pricing. Even during emergency repairs in arctic temps during the holidays and in a heatwave! Highly recommend!” – Kim & Matt B.
Continue Reading“Efficient and thorough. Very happy with the service and being informed about how the system was performing. A happy customer.” – Fred D.
Continue Reading“Esan performed our annual a/c maintenance today. He did an outstanding job. He is polite, friendly, professional and neat. He also took the time to thoroughly explain our maintenance plans options. He is a wonderful asset for your company.” – Andy W.
Continue Reading“I have had Richard several times as the tech do furnace and AC maintenance. I just want to say, he goes the extra mile….he is the BEST! Always pleasant, courteous, and explains everything to me. I couldn’t be more pleased! Thank you Richard…you rock!” – Deb D.
Continue Reading“Chaves installation crews are courteous and professional. Though we initially had issues with the interior units of the mini-split system, Chaves worked with the manufacturer to determine that the issues were a problem with the particular model. Replacement with a different model was promptly scheduled once this was determined. The replacement fully solved the problems…
Continue Reading“Thank you so much for your fast service and knowledgeable techs. We have an odd set up for our heat system and everyone recommended Chaves because you knew about the set up in our condos. Everything went great, and great recommendations for the future since I am a new condo owner!” – Kristy P.
Continue Reading“The upstairs temp unit read OFF and I could not get the heat mode or the heat to work. A very nice gentleman named Will called me right back, asked me a few questions and helped me find the reset button. I pressed it and the unit and the heat turned back on. From the…
Continue Reading“I can’t say enough about our experience with Chaves HVAC. From the quoting process to the job being completed, they were incredibly professional. You can tell that when they are asking you questions about your current situation and what you hope to accomplish with their help, they aren’t asking you so they can qualify the…
Continue Reading“Matthew and Daniel did an excellent job explaining the maintenance contract and the service being performed on my gas furnace. I've been with Chaves for over 16 years and have always been pleased.” – Paul C.
Continue Reading“Professional, efficient, informative, and reasonably priced. Very pleased and impressed with my service call today. Thank you!” – Michael t.
Continue Reading“Larry, like all of your technicians, was not only capable, but personable and considerate, as well. I would recommend Larry to anyone, and hope that you appreciate what a conscientious employee he is. I would also recommend Chaves in the highest possible terms. Chaves has done a magnificent job maintaining our heat pump, as well…
Continue Reading“Service was simple and easy!” – Diane J.
Continue Reading“We called your emergency service early Thanksgiving morning, a VERY cold day. The answering service greeted us courteously and indicated that a service person would call shortly. That is exactly what happened. Within the hour, Esan was here. He promptly found and fixed the problem. Esan presented as a polite and knowledgeable service technician. We…
Continue Reading“We had an excellent experience with Chaves for our AC install. From our initial inquiry to the final call to pay the invoice, we experienced superior customer service. The time spent to educate us on the products and services so we could make an informed decision went above and beyond. I really can't say enough…
Continue Reading“I found everyone at Chaves I dealt with to be very customer-focused and technically sophisticated. From making the appointment with the front office, to the excellent work performed by the technician Olusola Esan to the billing/pricing information Donna provided. I would recommend them without qualification!” – Ilene R.
Continue Reading“Lanre was great, explained everything that he was doing. He also explained the services Chaves provides. I have recommended Chaves to a friend.” – Grace D.
Continue Reading“Had scheduled time for furnace annual maintenance, office called to say technician could came early, that was great. Technician was extremely professional, efficient to complete service in a timely manor.” – Barry B.
Continue Reading“Richard did a great job of replacing a significant component of our Trane furnace under the extended Trane warranty. Thanks Richard” – steven H.
Continue Reading“The service performed by Richard, very thorough and knowledgeable.” – Gerald H.
Continue Reading“Impressed by Larry's work ethics. He checked Furnace and A/C” – Maureen V.
Continue Reading“Special thanks to the team at Chaves for wonderful service – from my initial call into the office to report AC issues during the heat wave, to the technician's articulate and pleasant nature during the repair. During a period of high call volume due to extreme heat it's easy to let stress impact your serviceability,…
Continue Reading“We have two separate central A/C units serving our home. When one of the units failed two years ago we called a well respected local repair/installation HVAC company (not Chaves) who performed the repair (a dead capacitor). Earlier this year Chaves was low bidder on a new furnace for our home and did a great…
Continue Reading“Since having the Mitsubishi ductless system installed a few years ago, we have been very impressed with the level of professionalism of the people you have working for you. Everyone we have met or talked to on the phone have been extremely polite, helpful, and caring that we are satisfied with what we want. Your…
Continue Reading“Ricky explained the new service plan and helped me choose the best one for my needs. He serviced both my gas forced-air heating system and my central AC system. A few things came up during the maintenance and he explained what needed to be done and why. He also answered a few questions for me.…
Continue Reading“Will H. was just at the house troubleshooting a gas smell that turned out to be a large birds nest clogging the flu pipe, he cleaned it out and replaced the flu cap on the roof to prevent future nests. Will was very professional, knowledgeable and personable and didn't mind me looking over his shoulder…
Continue Reading“Excellent response time. Quick turnaround on the needed part. Timely and professional installation. These people understand the importance of customer service.” – R S.
Continue Reading“Just wanted to highly recommend Chaves HVAC. Before/after photos of my latest energy efficiency upgrade. (Navien OnDemand hot water). Chaves performed the work promptly and flawlessly. I'd gotten a quote in Jan, thinking about it, then weekend wind storm caused power surges that fried electronics atop the old tanks (also fried my refrigerator and garage…
Continue Reading“Jacob Marshall and Kevin did the usual Excellent Chaves maintenance on our original Buderus. We look forward to the replacement of the air inlet pipe, Venturi, and the gaskets, seal and seal set as Jacob suggested. Thank you for providing us with excellent, professional service. Sincerely, – John and Patricia G.
Continue Reading“Chaves responded quickly to resolve a failure of my gas furnace. Effectively diagnosed the problem and sent technician to do the repair in less than one day.” – Robert L.
Continue Reading“Job well done! We had a little miscommunication regarding when payment was due. I thought it was fair to pay, in full, after the inspections. Again, job well done and I would both refer and call on you again. Thanks, Steve” – Stephen F.
Continue Reading“Good experience with sales, installation team and followup.” – Robert D.
Continue Reading“My entire experiece with Chaves was excellent. We had problem with fernace in on cold morning and we called. They called back in a few hours and sent someone to examine the problem, they told us how to get by exsiting problems and backup options. On second day, they sent someone to evaluate the situation…
Continue Reading“Picked the right company. In and out in less than four hours” – Thomas S.
Continue Reading“Mike and Al replaced my furnace, installed a new central ac system, and also installed a new humidifier. These guys did an excellent job – my furnace was original to my home built in the 70's so it was somewhat of a tricky install – and they did an amazing job in a very timely…
Continue Reading“Owner Manny Chaves managed to fit us into a packed schedule to come and get my Climatemaster geothermal heat pump running right after the Christmas holiday. Clearly a methodical guy who understands the way the entire system works and potential things that could go wrong- and our experience has been that this expertise is not…
Continue Reading“The team was prompt, professional, and very easy to work with. They answered all my questions, eased any concerns, and installed the unit to meet my expectations and preferences. Will definitely be using Chaves again.” – Ryan L.
Continue Reading“Service was fast, clean and efficient. I was pleasantly surprised at how quickly I was able to get an installation appointment. The two technicians from Chaves (I believe one was TJ, and I missed the other's name) were friendly, professional, worked faster and cleaner than expected, and were very respectful of my home. I'd highly…
Continue Reading“The complete replacement of two HVAC systems went very smoothly. From the proposal process through to the initial startup the Chaves team has been professional, courteous, and respectful of my questions and requests. I am very satisfied with the workmanship of the installation and the followup help with the MassSave rebates.” – Don A.
Continue Reading“I want to thank Chaves for the professional work they performed installing our totally new HVAC system. The entire installation was completed in one day, as Joe Chaves had promised. The installers were neat, efficient, and courteous. We are thrilled with the efficient performance of the TRANE system. Joe even completed the required paperwork for…
Continue Reading“We are very happy with our new boiler and hot water heater. From the second we met with Joe to give us a quote we saw the difference with Chaves. I had received a few quotes from other quotes and Joe was by far the most professional and gave us the only detailed quote. He…
Continue Reading“Had Chaves as my HVAC provider for 16 yrs. Theyve installed AC and a new furnace. They are all prompt, honest, neat and efficient. Every service person has been great and theyve rescued me a few times at horrible hrs. Cant say enough about how good they are” – Marie R.
Continue Reading“Jacob took care of my furnace tune up. He is a very knowledgeable technician who took care of my service in a very professional and respectful manner. Jacob is mature beyond his years and has excellent people skills.” – John H.
Continue Reading“I had an emergency with my air conditioner system, called the company they were fast and efficient to solve the problem. The company sent to my home a very experienced professional, who was patient to explain what was going on, how I could prevent that from happening again, and did a very careful and well…
Continue Reading“To Chaves Customer service, I just want to thank Chaves Heating & A/C, for the recent heating maintenance service you have provided to our home today. We have used Chaves Heating since 2010 for all our home needs and they go above and beyond the call of service. They have an excellent crew that are…
Continue Reading“Everything went faster than we expected and without a hitch. Installers arrived on time and did a great job and cleaned up when finished. The whole process was very efficiently done. We are happy to recommend Chaves to others and have done so.” – George G.
Continue Reading“The service tech, Jacob, just left my house. He was on time and courteous and he made sure to put on his shoe covers. I have had this heat pump for 10 years now. He answered all of my questions re: life expectancy of the unit and the components of it really well. He told…
Continue Reading“I wanted you to know that your service man Esan was excellent as always and I appreciate his expertise. He was very thorough and explained to me everything he did as he worked through it. I now have a better appreciation for what my yearly service does for the efficiency and life span of my…
Continue Reading“Called and got a service tech to come to my home within a few hours. I was impressed with the woman who answered the phone; she was very helpful and professional. She told me what to expect and that is exactly how things were done. "Dan" the tech, arrived when expected. He diagnosed and completed…
Continue Reading“Joe, meant to contact you earlier to let you know that we were pleased with the installation of the second story furnace and air conditioner. Your installation team was very nice and easy to have in the house (important), and the electrician and gas guys were also very nice. Actually, the electrician replaced a GFI…
Continue Reading“I wanted to follow-up on an AC request I made a month or so back – we tried unsuccessfully to revive our old system and worked with several different companies to get the repairs and estimates, etc during the process. I won’t bash anybody on here of the companies that deserve a bit of bashing…
Continue Reading“Chaves HVAC was a strong referral from my prior company. As a first time customer they provided prompt and efficient response to repair my leaking AC. The tech had the expertise to identify the problem quickly, keeping me informed of what was needed and the cost. A very good first impression.” – Ken B.
Continue Reading“The team that showed up was courteous, clean, and explained everything. TJ was really great.” – Shannon C.
Continue Reading“Dave Piper came promptly and he very efficiently diagnosed the air conditioner problem as a dirty coil and burnt wire. Dave repaired the AC quickly and professionally. I give 5 stars for an excellent, highly competent Chaves employee, Dave Piper. * I am a loyal Chaves customer since 2008″ – Colleen R.
Continue Reading“Of all the five heating contractors that came to my house, Chaves Heating was the ONLY company that did a heating/cooling calculation of my house. I value promptness, thoroughness and honesty.” -G.L.
Continue Reading“Service second to none. Installed same day with concern for heat in our home in the middle of winter. Excellent job.” -S.S.
Continue Reading“I am writing to tell you about the great service we received from one of your technicians. He was the only technician out of 5 from 2 different companies that was able to figure out what was wrong with our heating system after a 2 year struggle. The technician asked all the right questions and…
Continue Reading“Just a note to thank you for your consistent quality of service. I called 45 minutes ago because my heat was out. 15 minutes later Derrek arrived and quickly diagnosed the problem. He took the time to clearly explain what the problem was with my system in terms that a non-technician like myself could understand. This…
Continue Reading“I just wanted to let you know how wonderful your service technicians were to me on Sunday. We had a frozen coil in the air handler in the attic and both technicians I talked with were extremely patient and helpful during our very stressful time. I am very happy that we have Chaves to call…
Continue Reading“Chaves Heating was excellent. I’m very happy.” -F. P.
Continue Reading“Chaves was absolutely fabulous – truly professional with a genuine work ethic.” -L.R.
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