“Special thanks to the team at Chaves for wonderful service – from my initial call into the office to report AC issues during the heat wave, to the technician's articulate and pleasant nature during the repair. During a period of high call volume due to extreme heat it's easy to let stress impact your serviceability, but I experienced extreme professionalism and solid communication. Thanks for an all-around job well done.”
– Carla R.
“We have two separate central A/C units serving our home. When one of the units failed two years ago we called a well respected local repair/installation HVAC company (not Chaves) who performed the repair (a dead capacitor).
Earlier this year Chaves was low bidder on a new furnace for our home and did a great job on the install on short notice, so when our other A/C unit suffered a similar failure (a dead capacitor) during the biggest heat wave in recent New England history we called Chaves. They fixed the problem within 24 hours despite the high demand for HVAC repairs during the heat wave and, most amazing, billed us two and a half times LESS than the company that repaired our other unit in 2016 for the identical problem!
Chaves should always be your first stop for HVAC issues – excellent techs, fast service and very fair pricing!”
– Steve C.
“Since having the Mitsubishi ductless system installed a few years ago, we have been very impressed with the level of professionalism of the people you have working for you. Everyone we have met or talked to on the phone have been extremely polite, helpful, and caring that we are satisfied with what we want. Your customer service is superior and in the society we are living in that is just about unheard of.”
– Sue P.
“Ricky explained the new service plan and helped me choose the best one for my needs. He serviced both my gas forced-air heating system and my central AC system. A few things came up during the maintenance and he explained what needed to be done and why. He also answered a few questions for me. Ricky was knowledgeable, friendly, and very good at what he does!
I got calls to confirm the scheduled appointment and another call when the technician was on his way. I chose Chaves to replace both my furnace and central AC years ago and I've been using them for maintenance ever since. I'm very pleased with their service!”
– Caitlin B.
“Will H. was just at the house troubleshooting a gas smell that turned out to be a large birds nest clogging the flu pipe, he cleaned it out and replaced the flu cap on the roof to prevent future nests. Will was very professional, knowledgeable and personable and didn't mind me looking over his shoulder and asking questions. Thank you for the quick response and great staff.”
– John M.